Field Operations Agent, New Orleans

As a Field Operations Agent at AvantStay, your responsibilities will include conducting property inspections to ensure compliance with our standards, managing inventory and supplies, and maintaining excellent customer service by promptly addressing concerns from guests and homeowners. You’ll be integral to operations, frequently traveling to properties and overseeing housekeeping tasks in the absence of the local market leader.

To be considered for the Field Operations Agent position at AvantStay, you’ll need at least 1 year of hospitality or customer-facing experience. Familiarity with basic Microsoft Office applications is essential, and experience with Salesforce is a plus. Furthermore, you must have reliable transportation, a valid driver's license, and the ability to manage physically demanding tasks like lifting and moving items.

AvantStay ensures a superior guest experience by maintaining high standards across its properties through regular inspections and timely responses to guest concerns. As a Field Operations Agent, you’ll play a pivotal role by ensuring properties are well-maintained, stocked with necessary supplies, and in perfect condition for guests to enjoy a hassle-free stay.

At AvantStay, Field Operations Agents can expect competitive pay ranging from $20-22/hr, generous paid time off including mental health days and volunteer days, and a range of company-sponsored insurance options. Additionally, employees enjoy complimentary and discounted stays at AvantStay properties, wellness reimbursements, cell phone reimbursements, and paid parental leave.

Yes, the Field Operations Agent role at AvantStay offers flexibility in scheduling, as the company recognizes the importance of work-life balance. However, candidates should be prepared to work on weekends and holidays based on business needs, providing an opportunity to engage with guests and enhance their experience.

When answering this question, focus on your relevant roles and responsibilities that showcase your ability to provide excellent customer service. Highlight any specific instances where you resolved guest issues or improved their experience, demonstrating your problem-solving skills and dedication to service.

To effectively answer this question, share your approach to task management, perhaps mentioning the use of lists or software tools. Describe a time when you had to juggle multiple responsibilities, illustrating your ability to stay organized and focused under pressure.

Discuss your methods for inventory management, such as regular audits and maintaining organized records. Provide specific examples of how you have successfully managed supplies in previous roles, showing that you understand the importance of keeping everything stocked and operational for guest satisfaction.

Address this question by outlining a structured approach: listen to their concerns, empathize, and propose a solution. Share a specific experience where you turned a negative situation into a positive outcome, which will reflect your customer service skills and ability to maintain professionalism.

Highlight the significance of attention to detail in maintaining property standards. Discuss the specific aspects you would check during an inspection, such as cleanliness, compliance with safety regulations, and overall guest readiness, emphasizing your commitment to delivering quality.

Your answer should reflect your enthusiasm for the company’s mission in the STR industry. Talk about how AvantStay’s values align with your own and how you appreciate their focus on technology and innovation in creating memorable guest experiences.

Be honest and straightforward about your availability. If you can work weekends and holidays, state that enthusiastically, emphasizing your flexibility and understanding of the role's requirements in a customer-focused industry.

Share a specific example where collaboration led to positive results. Highlight your role, how you contributed, and the outcome, demonstrating your ability to work well with others, which is essential for the Field Operations Agent position.

Discuss your willingness to handle minor repairs and maintenance tasks, emphasizing your practical skills. If applicable, provide examples of when you successfully completed maintenance work, which reflects your hands-on approach and resourcefulness.

Summarize your relevant experience, skills, and passion for hospitality. Tailor your response to include specific reasons why you resonate with AvantStay's values and how your background aligns with the needs of the position, positioning yourself as the ideal candidate.