Keyholder, Gold Coast

About Away

We believe travel makes us better. Founded in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone.

Join The Crew

We are hiring a Keyholder to lead our Chicago, Gold Coast team. 

Our Retail team creates a transformative experience for each and every customer that visits one of our seventeen stores. We build connections with our customers through product education, world-class-service standards, and operational excellence. We pride ourselves in owning the offline touch point for our brand, and use it as an opportunity to foster a stronger bond with loyal Away fans.

This is an exciting opportunity to join a widely celebrated brand that is looking to continue to innovate and iterate. We’re looking for candidates that are excited to provide best-in-class support to all of our customers from their arrival, and until their departure. 

What you’ll do as a Keyholder

• You’ll manage, support, and develop a team of retail associates

• You’ll onboard new hires while still coaching existing team members

• You’ll communicate Away’s values and brand philosophy to your team and to customers alike

• You’ll ensure that your team is providing the best customer service possible, by providing such service yourself

• You’ll take ownership of in-store processes and operations and help define Away’s SOPs

• You’ll help run an efficient and growing retail business; optimize store operations and customer journey

• You’ll be a point person for HQ counterparts and colleagues; assist in marketing events and programming at the store

Who you are

• You’re an excellent communicator with a passion for people

• You’re comfortable working with all types of personalities

• You maintain cool under pressure

• You’re an effective and expedient problem-solver with a keen attention to detail

• You’re creative and innovative; you love to build great new things that are fresh and unique while staying on brand

• You’re agile, and motivated by a fast-paced and ever changing environment

• You’re passionate about transforming travel for all (but that’s a given!)

• You’re able to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift

• You’re able to stand/be on feet for extended periods of time throughout the duration of a work shift

• You’re able to bend, squat, twist, and reach as needed throughout the duration of a work shift

Excited to join the team, but not sure you meet all of the qualifications? Please apply, we’d still love to hear from you.

Who We Are

• We’re travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings. 

• We’re driven. The work we do matters and collectively drives impact. No matter the job title, everyone at Away is a meaningful contributor in unlocking our ever growing potential.

• We’re supportive. We value the entirety of your life's journey, not just the milestones. You'll find an environment that celebrates balance, understanding that your personal passions and commitments outside of work, are threads of the same fabric that makes you unique.

What We Offer

Our total rewards are inclusive of both compensation and benefits. What we offer within a salary range is dependent on a number of factors, including scope and qualifications for the role, skillset, and balancing internal equity relative to other Away employees. Salary and benefit offerings are reviewed during phone screenings to ensure alignment.

• Salary Range: $22.00 - $23.00 hourly

• This role is eligible to participate in Away’s Retail Incentive Bonus Plan, the terms of which are determined on an basis at the discretion of the company

• Benefits Overview:

  • Take care of yourself and your family through our health insurance offerings

  • Invest in your future by participating in our 401(k) (with a company match!)

  • Find balance through our many paid time off programs (vacation, wellbeing, holidays, floating holidays, and compassion leave - just to name a few!)

  • Build your travel uniform through discount codes, product stipends, and giveaways

  • Give back through company-sponsored volunteer and charitable opportunities

EEOC Statement: 

Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability. 

Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at talent@awaytravel.com.