Job details

AWS Operations and Billing Specialist

Pax8 is the leading value-added cloud-based SaaS distributor, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world's favorite place to buy cloud products. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

No matter who you are, Pax8 is a place you can call home. We know there's no such thing as a "perfect" candidate, so we don't look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don't meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

We are only as great as our people. And we have great people all over the world. No matter where you live and work, you're a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.

Position Summary:

The AWS Operations and Billing Specialist is responsible for understanding and improving the order-to-cash process within AWS, focusing on operational efficiency and billing accuracy. They troubleshoot operational and billing issues by analyzing integrations and processes. The specialist performs end user reporting, identifies areas for improvement and automation, and collaborates with cross-functional teams. Additionally, they communicate troubleshooting progress, partner with teams for billing reconciliation, and proactively identify opportunities to enhance overall processes. The ideal candidate has previous experience in operations, billing, or vendor management, along with familiarity with API integrations and AWS tools.

Essential Responsibilities:

Deeply understands the AWS order-to-cash process, documenting operational and billing processes, challenges, and improvements
Troubleshoots AWS operational and billing issues through analysis of API integration and order-to-cash processes
Performs AWS End User Reporting and application of discounts/credits, looking for areas of improvement and automation
Runs audits of and makes updates to AWS operational process documentation and knowledgebases
Performs or requests scripting with Python/Bash to handle day-to-day AWS issues
Effectively communicates progress related to current AWS operational and billing projects during meetings with internal stakeholders and larger strategic business planning meetings (includes timelines, priority, and status)
Partners with Finance team to improve accuracy of AWS vendor billing reconciliation

Ideal Skills, Experience, and Competencies:

At least three (3) years' previous work experience in operations, billing, business analysis, or vendor management
At least two (2) years' previous experience with API integrations
Experience using the AWS SDK, Cost and Usage Report, CloudFormation, IAM, and Account Structure set up preferred
Familiar with a wide range of project management tools (e.g. Wrike, Jira, Asana)
Familiar with a wide range of product management and/or process methodologies (e.g. Agile, Scrum, Lean, Kanban, Design Thinking)
Ability to speak both business and technical languages
Effective problem solving and troubleshooting abilities
Ability to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Ability to cultivate innovation by creating new and better ways for the team to be successful

Required Education & Certifications:

B.A./B.S. in related field or equivalent work experience

Compensation:

Qualified candidates can expect a salary beginning at $83,000 or more depending on experience

#LI-Remote #LI-JF1 #BI-Remote

Note: Compensation is benchmarked on local Denver Metro area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits: