Operating Systems SME - MacOS

As an Operating Systems SME – MacOS at Axiom Software Solutions, your responsibilities include designing and transitioning client infrastructure specific to macOS, managing device deployments, and ensuring compliance with internal regulations. You'll also analyze requirements to create innovative solutions, enhance software distribution across macOS devices, and provide advanced technical support for troubleshooting complex system issues.

To excel in the Operating Systems SME – MacOS role at Axiom Software Solutions, candidates should have strong technical knowledge in managing macOS systems and experience with tools like Munki and Ivanti for software distribution. Excellent communication, collaboration skills, and a good understanding of Agile methodologies are also essential in this role. Candidates must be fluent in English, both written and spoken.

In the Operating Systems SME – MacOS position at Axiom Software Solutions, you will work with several tools such as Munki and Ivanti for managing software distribution and updates. You'll also be involved in configuring VPNs, Wi-Fi, and network services for macOS devices, along with utilizing industry best practices to ensure system compliance throughout the deployment and transition processes.

The work environment for the Operating Systems SME – MacOS at Axiom Software Solutions is dynamic and collaborative. You will work alongside a talented team of technical experts in a global setting. Your role involves a blend of independent work and team collaboration, with some flexibility for remote work while also requiring site visits a couple of days a week.

Personal qualities that are vital for an Operating Systems SME – MacOS at Axiom Software Solutions include strong communication and collaboration skills, adaptability, and a proactive approach to problem-solving. Being business-oriented and having a positive attitude towards sharing knowledge and working as part of a team will enable you to thrive in this role.

When discussing your experience with deploying macOS devices at scale, mention specific tools like Munki or Ivanti, and outline your process for managing large-scale deployments effectively. Emphasize any challenges you've faced, how you navigated them, and your strategies for ensuring seamless integration into existing environments.

To manage software distribution and updates effectively, explain your approach to using automation tools for deployment and how you prioritize updates based on the impact on business operations. Share your experience with patch management and any methodologies you've implemented to streamline processes while ensuring security compliance.

To ensure system compliance with internal policies, describe your process for conducting compliance audits, regular monitoring of system configurations, and working closely with security teams to adhere to best practices. Highlight your proactive approach in identifying gaps and implementing solutions for better compliance.

When answering this question, narrate a specific incident involving a complex macOS issue, detailing the problem, your diagnostic process, and the steps taken to resolve it. Focus on your analytical approach and the importance of collaboration with your team to achieve a successful resolution.

To keep stakeholders informed, share your methods for regular updates, such as walkthrough sessions or status reports. Emphasize the importance of clear communication and how you tailor your messages to meet the needs of different stakeholders, ensuring transparency throughout the development process.

For troubleshooting macOS performance issues, outline your systematic approach: assessing system logs, utilizing monitoring tools, and testing configurations. Detail how you prioritize issues based on their impact and how you document your findings to inform future troubleshooting efforts.

Discuss your method for creating design documentation by first gathering requirements from stakeholders, followed by drafting clear, thorough documents that include process diagrams and implementation steps. Highlight the importance of obtaining feedback and approvals to ensure alignment with team goals.

When discussing your experience in an Agile environment, emphasize your familiarity with Agile frameworks like SAFe, including specific roles you’ve filled in projects. Talk about how you have contributed to sprints, participated in stand-ups, and adapted quickly to changes and feedback from stakeholders.

For onboarding new macOS devices, explain your use of automated provisioning processes to streamline the setup. Discuss any specific tools you implement, and the steps taken to ensure a smooth transition for end-users, assuring they receive adequate training and documentation.

To drive improvements in workflow and processes, share your experience in identifying bottlenecks through team discussions or data analysis, and how you collaborate to implement changes. Highlight any tools you’ve introduced or practices you’ve fostered that increased efficiency and team cohesion.