Key Account Leader, Central

The Key Account Leader at Axon is responsible for managing and growing revenue and market share within designated agencies. Your duties will involve developing client relationships, executing account strategies, tracking customer activity, and overseeing all account activities to drive customer satisfaction and revenue growth.

To be successful in the Key Account Leader position at Axon, candidates should have a minimum of 5 years of customer-facing Software (SaaS / Cloud) sales experience, including at least 3 years managing a Major Accounts book of business. Experience in solution or consultative sales, data management using Salesforce or a similar CRM, and a strong understanding of Cloud and SaaS is essential.

Axon promotes a culture of continuous learning and growth. As a Key Account Leader, you’ll embark on a journey where ownership of your accounts and dedication to company values will pave the way for your career advancement. With resources for professional development and access to collaboration opportunities, you can thrive at Axon.

A typical day for a Key Account Leader at Axon involves a mix of strategic planning and customer interaction. You'll spend time developing and maintaining relationships with law enforcement agencies, tracking customer activities, collaborating with your team, forecasting, and providing necessary product training, all while ensuring customer satisfaction.

Yes, the Key Account Leader role at Axon requires approximately 70% travel, which often consists of 3-4 days per week on the road. This travel is essential for maintaining strong client relationships and understanding the dynamics within the law enforcement agencies you serve.

When answering this question, focus on specific examples where you successfully sold SaaS or Cloud solutions. Highlight your understanding of the product and how you tailored solutions to meet customer needs, ultimately demonstrating how your efforts translated into revenue growth.

Discuss your strategy for relationship-building, emphasizing the importance of understanding agency needs, regular communication, and delivering value. Showcase instances where you've fostered long-lasting relationships that led to successful partnerships.

Be specific about your experience with Salesforce, detailing its functionalities you’ve utilized for tracking leads, managing accounts, and forecasting sales. Emphasize how this experience has improved your organizational effectiveness and data management capabilities.

Share your effective tactics for overcoming objections, such as active listening, empathizing, and providing evidence-based solutions. Use real-life scenarios where you turned objections into opportunities or gained client trust despite initial hesitations.

Discuss a specific sales campaign or strategy, including the goals, your role, the approach you took, and the outcomes. Quantify your success with numbers or percentages to showcase your impact on revenue generation.

Explain your method for prioritization, which may involve assessing revenue potential, customer needs, and strategic value. Offer examples of how this method has worked for you in the past and contributed to both client satisfaction and business success.

Be prepared to discuss real challenges you've experienced in sales. Focus on a specific challenge, your strategic approach to resolving it, and the eventual outcome. This illustrates your problem-solving abilities and resilience.

Share your methods for staying informed, such as attending industry conferences, subscribing to relevant publications, or joining professional networks. Explain how this knowledge helps you provide better solutions to clients.

Highlight your appreciation for teamwork and provide anecdotes of successful collaborations you’ve engaged in. Discuss how working together led to enhanced productivity and contributed to achieving team or company goals.

Express your personal motivations for working in sales, such as the thrill of closing deals, the impact of your work in law enforcement, or the drive to achieve targets. Link this motivation to your passion for Axon’s mission to protect life.