Key Account Leader, Central - job 2 of 2

The Key Account Leader at Axon is responsible for managing and growing revenue within designated law enforcement agencies, developing strong client relationships, and crafting and executing strategic account plans. This entails track customer activity while ensuring top-notch service delivery, ultimately driving revenue growth and customer satisfaction.

To be considered for the Key Account Leader role at Axon, candidates should have a minimum of 5 years successful customer-facing sales experience, including 3 years managing major accounts. Experience in SaaS/Cloud solutions, data management using CRM systems like Salesforce, and an understanding of law enforcement or public safety is also highly beneficial.

The Key Account Leader position at Axon requires considerable travel, approximately 70% of the time, which includes 3-4 days per week on the road, often overnight. This travel is essential for building and maintaining relationships with clients across various law enforcement agencies.

Axon offers a competitive compensation package for the Key Account Leader position, comprising uncapped commissions alongside a starting base salary ranging from $82,500 to $137,500, depending on the geographic market. The average national commissions target can reach $400,000, making this a rewarding opportunity for high-performing sales professionals.

Axon is dedicated to creating an inclusive and empowering workplace culture where all employees, including the Key Account Leader, feel valued for their contributions. The company emphasizes teamwork, professional growth, and offers ample benefits, including discretionary paid time off and a supportive parental leave policy.

In answering this question, highlight specific SaaS sales achievements, focusing on how you've navigated complex sales processes and built relationships. Detail your approach to understanding customer needs and how your efforts have driven measurable results.

Explain your strategies for effective account management, such as setting measurable goals, regular communication, and proactively addressing client needs. Provide specific examples of how these strategies have resulted in improved customer satisfaction in previous roles.

Discuss the importance of active listening, empathy, and consistent follow-up. Share examples of successful relationships you’ve built at senior levels and how those connections translated into tangible outcomes for your previous employers.

Showcase your ability to tailor your communication by highlighting specific instances where you successfully translated technical jargon into understandable language or vice versa, emphasizing the importance of effective communication in a diverse work environment.

Identify key challenges, such as budget constraints or varying levels of openness to new technology, and discuss your approach to overcoming these hurdles. Share insights on how your experience equips you to navigate such challenges effectively.

Be prepared to share a concrete example of a sales strategy you developed and executed, detailing the planning, implementation, and results. Highlight any tools or methods you used and the impact of your approach on revenue growth and customer relationships.

Discuss your methods for staying updated on industry news, whether it's through professional networks, industry publications, conferences, or online courses. Explain how this knowledge allows you to remain competitive and informed when selling to clients.

Share personal motivations, such as a desire to make a positive impact in public safety or the excitement of working with cutting-edge technology. Your response should align with Axon's mission to Protect Life and convey your dedication to the sector.

Explain your organizational strategies, such as using CRM tools or account management frameworks, to ensure you are meeting the needs of each client while maximizing growth opportunities. Provide examples of how you've successfully managed a diverse portfolio of accounts in the past.

Emphasize the significance of teamwork in achieving sales goals. Share experiences where collaboration with colleagues led to successful outcomes and discuss how you encourage a cooperative environment to drive success in your role.