Job details

Technical Account Manager, Software Services - job 1 of 2

Axon is on a mission to protect life through innovation. They seek a Technical Account Manager dedicated to providing top-notch support to law enforcement agencies by resolving technical issues and facilitating software adoption.

Skills

Technical support experience
Customer service skills
SaaS deployment knowledge
Communication skills
Root cause analysis

Responsibilities

Provide technical support as the primary contact for product inquiries.
Assist deployment teams with configuration and testing.
Facilitate software onboarding and adoption for law enforcement agencies.
Maintain strong customer relationships for long-term engagement.
Document and report issues, resolutions, and product improvement suggestions.
Provide training to agency staff on products and services.
Collaborate with internal teams to communicate customer needs.
Participate in continuous improvement discussions.
Provide onsite support as needed.

Education

Bachelor's degree in business administration, computer science, or related field

Benefits

Competitive salary with 401k match
Discretionary paid time off
Paid parental leave
Medical, Dental, Vision plans
Fitness Programs
Emotional and Mental Wellness support
Learning and Development programs

To read the complete job description, please click on the ‘Apply’ button

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By Axon

Axon is an American company based in Scottsdale, Arizona. We have made it our mission to protect human life by developing technology and weapons products for military, law enforcement, and civilians.

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