Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Customer Technical Support Dispatcher with French image - Rise Careers
Job details

Customer Technical Support Dispatcher with French

Overview

 

We are seeking our new Customer Tech Support Dispatcher to join the Axway team!

We are a team of friendly and passionate engineers and we are assisting Axway customers in English, French or German while manifesting a genuine interest for their experience. We are offering advanced technical support on our products (and the related Operating Systems) by resolving issues that may occur during installation, configuration, usage and administration of our software solutions.

We are seeking a colleague to filter, create and dispatch cases and calls for French (mainly) and English speaking customers. He or she will work closely with local and remote colleagues from Support to create and dispatch cases, take and dispatch product-related calls and personally handle a set of non-technical related tickets. The ideal candidate is someone passionate about customer experience with desire and confidence to use French and English while facing customers.

Responsibilities

• To receive, register and process customer’s requests according to internal procedures.• To handle our clients' calls in an effective and pleasant way, with professionalism, courtesy and accuracy, meeting service quality standards;• To solve customer tickets by phone, email or web and within target service level agreements (SLA) while documenting all customer interactions and activities in Support CRM (SalesForce)• To ensure consistent and professional treatment of customer's cases based on the Axway Support Policy and Procedures while maximizing customer satisfaction.• To provide regular feedback following the internal/external interactions and share opportunities for improving customer experience.

Qualifications

Preferred skills:

 

• Excellent verbal and written communication skills in French and English• Excellent customer service skills and passionate about helping customers resolve their issue• Logical thinking and effective problem-solving skills• Dynamic, team player and customer oriented • Reliable and capable of taking decisions in a dynamic environment.

 

 

Career Development:

 

This is what our candidates can expect from us if they choose to join our team:

- Career development: Employee career development is one of Axway’s major company values, and we are deeply committed to helping them leverage the promotion and job mobility opportunities that are right for them.

In addition, Axway’s global presence creates opportunities for geographical mobility within Axway subsidiaries

- A competitive remuneration package and real benefits (meal tickets, private medical insurance with dental included, shared gym access, Safari, Bookster, E-library-Amazon, Fruit Day, team-buildings, Christmas Party etc.)

Work from home policy: 5 days per month

- A future and potential for growth in an international company

- A very friendly working environment with experienced professionals

- Get challenged with important tasks so they can show their full potential and obtain new skills

- Working time that can be flexible when needed

More paid vacation: 25 days/year

- Open office space with various entertainment opportunities – table tennis, sports and more!

 

 

Company Overview 

At Axway, we’re more than a company—we’re a pioneer. For 25 years, we’ve been empowering organizations to achieve digital transformation and unlock innovation. With a presence in 100 countries, 11,000+ customers, and a global team of over 1,400+ passionate professionals, Axway is driving the future of enterprise integration. 

  

We’re on a mission to be the leader in our space, empowering our customers with secure, mission-critical software to manage and deliver impactful business outcomes from all their digital business interactions

 

Why Axway? 

We believe in the power of togetherness. When you’re part of Axway, you’re part of a culturally rich and globally connected community that thrives on exchanging ideas and tackling challenges head-on. Whether working remotely or onsite, you’ll find camaraderie, collaboration, and the support of leadership  to inspire you daily. 

  

Here, you’ll grow, innovate, and succeed because we’re better together. Each step forward in your personal journey is one we take as a team. Join us, and let’s accomplish extraordinary things together. 

  

Axway is a proud member of 74Software. Learn more about how Axway is transforming the future: https://www.axway.com/en. 

  

Ready to shape the future? Let’s get started—because at Axway, together, we can. Together, we will. 

 

Axway is an AA and EEO employer

 

#LI-LR1

Average salary estimate

$35000 / YEARLY (est.)
min
max
$30000K
$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User

Become a key member of the patient care team at the esteemed University of Maryland St. Joseph Medical Center as a Licensed Practical Nurse.

Photo of the Rise User
Posted 13 hours ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

Join American Express as a Platinum Customer Care Professional and help redefine customer experiences through exceptional service.

Become a vital part of VEG as a Customer Experience Coordinator, focused on delivering exceptional service in a dynamic environment.

Become an integral part of Macy's story by delivering exceptional customer experiences in our Scottsdale Fashion Square location.

Photo of the Rise User
Nationwide Hybrid Ohio - Grandview Heights, 1000 Yard Street, H Building
Posted 11 days ago

Join Nationwide Financial as a Customer Service Specialist and help provide extraordinary care to customers in their retirement planning journey.

Join Select Specialty Hospitals as a Respiratory Therapy Manager and lead a dedicated team in providing exceptional care to vulnerable patients.

Photo of the Rise User

Join Rippl as a Licensed Clinical Social Worker and help transform dementia care for seniors and their families through innovative support services.

Photo of the Rise User
Expeditors Hybrid Carson, California, United States
Posted 7 days ago

Join Expeditors as a Transload Customer Service Representative and become a vital part of our global logistics team focused on customer satisfaction.

Photo of the Rise User
Posted 13 days ago

Seeking a seasoned Customer Success Manager to lead our expansion in the APAC region with a focus on mid-size to large property management firms.

Posted 5 days ago

Join CaterCow as an Operations and Client Support Associate and help us provide personalized customer support while being part of a dedicated remote team.

Planet Depos Hybrid Washington, District of Columbia, United States
Posted yesterday

We are looking for a dedicated Client Success Specialist to elevate client communications and support our Senior Account Executives with marketing efforts.

Photo of the Rise User
Posted 11 days ago

As a Registered Nurse - Patient Educator at Abbott, you'll empower home testing customers through personalized training in anticoagulation management.

Photo of the Rise User
DevRev Hybrid Palo Alto, California, United States
Posted 3 days ago

As a Customer Success Manager at DevRev, you will help clients fully leverage our cutting-edge conversational AI solutions for enhanced operational efficiency.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
March 27, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
27 people applied to Customer Success Manager at EOS
Photo of the Rise User
Someone from OH, Cincinnati just viewed Group Facilitator - Outpatient at Discovery Behavioral Health
B
Someone from OH, Lima just viewed Head of Digital Acquisition at Booksy