Back End Scheduling Coordinator

Kyo is seeking a BE Scheduling Team member to join our growing team. This is a great opportunity for a candidate who has an aptitude for problem solving and who enjoys collaboration and helping others. You will be responsible for supporting client-families and providers with their schedules and navigating through our Kyo Care App.

Pay Range: $20-$23 DOE

This position is primarily remote, but does require attending quarterly in person meetings in Concord, CA.

RESPONSIBILITIES include, but are not limited to:

• Manages and maintains company staff database(s) accuracy to support clinical scheduling functions.
• Performs scheduling operational duties to correct schedules
• Triage incoming email and phone call communications via ticketing system.
• Performs migration of records from one client profile to another, and ensures accurate coding of sessions.
• Multitasks between several different technology systems to complete functions.
• Communicates with clients, and internal team members via ticketing system with a strong customer service orientation.
• Works to educate client-families no the values of using the Kyo Care portal
• Updates client authorizations and ensures staff are using the correct service code.
• Performs scheduling audits.
• Collaborates with Scheduling staff, Client Services, Human Resources, and the Revenue Department.
• Keeps up to date on changes imposed by our Leadership Team.
• Resolve problem situations appropriately and independently.
• Exhibits tact and professionalism in difficult situations according to Kyo Values and Practices.
• Performs all other duties as assigned.

KYO OFFERS YOU:

• Medical, vision, dental, and life insurance benefits for full-time staff.
• Access to our Employee Assistance Program (EAP) and monthly wellness events.
• Generous vacation time and paid holidays.
• Matching 401k.
• Commuter benefits
• Company provided laptop, cell phone, and mileage.
• A supportive, team-based environment.
• A strong organizational culture of professional support and development.

QUALIFICATIONS:

• Must be located in Concord, CA or Atlanta, GA.
• Fluent in Spanish and English (Written and verbal)
• High School graduate or equivalent.
• Able to make decisions quickly when necessary.
• Working knowledge of Microsoft Office suite, particularly Excel and Word, and comfort in learning new technology systems and workflows.
• Must have the ability to professionally handle confidential information.
• Excellent customer service experience, written and verbal communication skills including phone and email etiquette.
• Ability to react to day-to-day operational requirements in a professional and timely manner, prioritizing and multitasking to meet deadlines.
• Excellent attention to detail, judgment and follow-up skills.
• Experience maintaining a high volume workload in a fast paced environment.
• Ability to take initiative, collaborate in a team environment.
• Ability to use active listening and problem solving skills to provide exceptional customer service.
• Preferred: experience working in the healthcare sector.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee is required to sit; use hands to finger; handle; or feel/hold objects; reach with hands and arms; climb or balance; speak, hear, and smell.
• Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.
• The individual must be able to effectively work in a normal production environment where temperatures and noise levels may vary.
• Generally, the incumbent must be able to sit and use a computer for extended periods of time.
• Ability to read and interpret documents in the English language such as employee handbooks, training materials and procedure manual.