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Senior Director of Product Management

Job Description

As the Senior Director of Product Management, you will play a pivotal role in shaping the future of Balsam Brands. You will lead a team of talented product managers, driving the development of innovative solutions and features that enhance customer experiences, drive profitable revenue growth and support internal team members’ ability to work flexibly and efficiently.

To be successful in this role, you need to be able to create and share a product vision and to work at a strategic level with other leaders as well as being close enough to the day-to-day work so that you can coach and support team members as we continue to optimize our ways of working.

This full-time position reports to the SVP, Program & Product Management and is expected to work in a hybrid model, which currently includes Tuesday and Wednesday in-office.

What you’ll do:

  • Develop and execute a comprehensive product strategy aligned with the company's overall business goals
  • Drive the adoption and implementation of agile methodologies, fostering a culture of collaboration, innovation, and continuous improvement. This includes working with Product, Project and Tech teams as well as bringing other business partners and leaders along on the “journey”
  • Identify and capitalize on market opportunities to drive revenue growth through the development of new products and features
  • Deeply understand customer needs and preferences, ensuring that products and features meet or exceed their expectations
  • Recruit, develop, and mentor a high-performing team of product managers
  • Work closely with engineering, design, marketing, and other departments to ensure successful product development and launch
  • Leverage data and analytics to inform product decisions and measure performance
  • Leads the team to achieve business outcomes by promoting collaboration and alignment with organizational values; translates company initiatives into a clear vision, aligning team actions with company priorities while fostering performance and professional development

What you bring to the table:

  • 10+ years of experience in product management, with at least 5 years in a senior leadership role
  • Proven track record of driving agile transitions and increasing revenue growth in an ecommerce environment
  • Strong understanding of product development methodologies and best practices
  • Excellent communication and interpersonal skills
  • Ability to lead and motivate cross-functional teams
  • Strong analytical and problem-solving skills

About Us: Balsam Brands is a global, eCommerce retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, and the Philippines.

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.

At Balsam Brands, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, our current package includes:

  • Competitive compensation, including a cash-based incentive plan; salary is reviewed yearly and may be adjusted as part of the normal compensation review process
  • Comprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependents
  • Up to $2,000 annual funding toward HSA accounts
  • Medical, transit, dependent care FSA
  • Infertility coverage offered on all medical plans
  • Generous parental leave program and flexible return options
  • Company-paid life and AD&D insurance
  • Company-paid short and long-term disability insurance
  • 401(k) with dollar-for-dollar company match up to $4,000 per calendar year
  • Employee Assistance Program (EAP) and other mental health and wellness perks
  • Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages
  • Paid 5-week sabbatical leave after 10 years of employment
  • Annual continuous learning benefit up to $1,000 per person, per fiscal year
  • Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment
  • Generous team member merchandise discount
  • Valuable extras: identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance

The base pay range for this position is: $254,000 to $279,000. Where an individual falls within that range will vary based on several factors including geographic location and may vary depending on candidate qualifications and experience, applicable skills, and other job-related factors. We benchmark our pay ranges against current external data sources and regularly review compensation for our team members. Balsam Brands is committed to providing our team members with an internally fair, externally competitive, and fiscally prudent total compensation package administered in a simple and consistent manner.

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam Brands is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

#LI-Hybrid

Additional Information

All your information will be kept confidential according to EEO guidelines.

Average salary estimate

$266500 / YEARLY (est.)
min
max
$254000K
$279000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Director of Product Management, Balsam Brands

At Balsam Brands, we're on the lookout for a dynamic Senior Director of Product Management to join our Redwood City, CA team! This role is all about leading a vibrant group of product managers as they create inspiring solutions and features that enhance our customers' shopping experience. Your mission, should you choose to accept it, is to develop a product strategy that aligns seamlessly with our company goals, while embedding the principles of agile methodologies throughout the process. Picture a workplace where you aren't just a leader but a coach who regularly interacts with your team on the ground, guiding them through day-to-day challenges with ease. With the support of the SVP of Program & Product Management, you will tackle market opportunities head-on, all while fostering collaboration across various departments and ensuring that our practices improve continuously. Your relevant experience in product management—specifically within a senior role and ecommerce—will be key to understanding market needs and directing products that exceed our customers' expectations. At Balsam Brands, you’ll find a culture that values authenticity and a people-first approach, all while working towards a mission to create joy together. Your voice will help everyone in the company build memorable experiences, and we're excited to see how you can make an impact!

Frequently Asked Questions (FAQs) for Senior Director of Product Management Role at Balsam Brands
What are the key responsibilities of the Senior Director of Product Management at Balsam Brands?

The Senior Director of Product Management at Balsam Brands is responsible for leading a team of product managers, developing a product strategy that aligns with business goals, driving agile methodology adoption, and collaborating across departments. This role emphasizes understanding customer needs, mentorship of team members, and leveraging data to inform product decisions.

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What qualifications are required for the Senior Director of Product Management position at Balsam Brands?

To qualify for the Senior Director of Product Management at Balsam Brands, candidates should have at least 10 years of product management experience, with 5 years in a senior leadership position. A strong understanding of agile methodologies and proven experience in ecommerce environments are also essential.

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How does Balsam Brands foster a culture of innovation in the Senior Director of Product Management role?

Balsam Brands fosters a culture of innovation by encouraging the Senior Director of Product Management to implement agile methodologies, promote collaboration, and continuously improve practices. The company values team input in developing product features that genuinely resonate with customers.

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What is the expected work model for the Senior Director of Product Management at Balsam Brands?

The expected work model for the Senior Director of Product Management at Balsam Brands is a hybrid approach, requiring in-office attendance on Tuesdays and Wednesdays, while allowing for remote work flexibility on other days.

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What type of team support can be expected in the Senior Director of Product Management position at Balsam Brands?

In the Senior Director of Product Management role at Balsam Brands, candidates can expect robust support from cross-functional teams, including engineering, design, and marketing, to facilitate successful product development and launches. Additionally, mentorship and team development are a critical focus.

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What kind of impact can the Senior Director of Product Management have at Balsam Brands?

The Senior Director of Product Management at Balsam Brands can have a significant impact by shaping product strategies and enhancing customer experiences. This role allows you to guide team performance while aligning product initiatives with organizational values.

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What benefits does Balsam Brands offer for the Senior Director of Product Management position?

Balsam Brands offers an attractive compensation and benefits package for the Senior Director of Product Management, including competitive salary, comprehensive health coverage, 401(k) matching, generous parental leave, and continuous learning benefits, among others.

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Common Interview Questions for Senior Director of Product Management
Can you describe your experience leading product management teams?

When answering this question, highlight specific examples of how you've led product management teams, focusing on your approach to mentorship and team development. Discuss challenges you've overcome and the outcomes achieved, showing how your leadership contributed to product success.

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How do you prioritize product features and improvements?

Describe your method for prioritizing product features, whether through data analysis, customer feedback, or alignment with business goals. Share a real-life example where you made tough prioritization decisions and the impact those decisions had on the overall product strategy.

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What experience do you have with agile methodologies?

Discuss your experience implementing agile methodologies in previous roles. Give specific examples of how you affected team dynamics, improved communication, and facilitated successful outcomes through agile practices. Include any metrics that showcase the benefits of your approach.

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How do you measure product success?

Share the key performance indicators (KPIs) you use to measure product success, such as customer satisfaction scores, revenue growth, or engagement metrics. Focus on how you leverage data and analytics to review product performance and iterate effectively.

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How do you approach customer feedback in product development?

Elucidate your methods for incorporating customer feedback into the product development process. Discuss how you gather insights, iterate based on that feedback, and ensure that the final product aligns with customer needs and expectations.

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Describe a challenging project you managed and how you handled it.

Provide a detailed account of a specific challenging project, the obstacles faced, and your problem-solving strategies. Highlight your leadership skills and how you motivated your team through the various stages of the project.

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What role does data play in your decision-making process?

Explain how data influences your decisions in product management. Share examples of data analysis you've conducted and decisions made based on that data, emphasizing the positive outcomes that resulted from data-informed strategies.

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How do you align product management with overall business goals?

Discuss your approach to ensuring product management aligns with overarching business objectives. Focus on how you communicate priorities across different departments and seek collaboration in achieving common goals.

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What strategies do you use for team development and mentorship?

Articulate your strategies for fostering talent within your product management team. Discuss mentorship, continuing education opportunities, and your approach to promoting professional growth in team members.

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How do you handle conflicts within your team?

When asked about conflict resolution, provide examples of past conflicts you've managed, focusing on your communication strategies and the steps taken to resolve them amicably while maintaining team cohesion.

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Balsam Brands is a multi-brand eCommerce retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity to those who are seeking to have a meaningful impact in a fast-paced, high-energy...

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Full-time, hybrid
DATE POSTED
November 26, 2024

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