Banker - job 1 of 12

As a Banker at Banner Bank, your primary responsibilities will include providing an excellent experience for clients as you process transactions, promote banking products and services, and assist clients in meeting their financial goals. You'll be the face of the Bank, ensuring a high level of punctuality and reliability while contributing effectively as part of a team.

To qualify for the Banker position at Banner Bank, you should have at least three months of experience in cash handling, client service, and sales. Previous experience as a Teller is preferred, along with strong organizational skills, effective verbal and written communication, and excellent customer service skills.

Banner Bank values employee development immensely. We offer comprehensive benefits including tuition reimbursement to encourage ongoing education and skill enhancement. As your career progresses, higher levels of experience may lead to more advanced roles within the organization.

The targeted starting hourly range for the Banker position at Banner Bank starts at $18 per hour, depending on experience. Additionally, we provide a robust benefits package which includes medical, dental, vision coverage, a 401k plan, paid vacation and holidays, along with potential for performance-based pay increases.

Applying to become a Banker at Banner Bank is straightforward and involves completing a simple application, followed by assessing your work style. After an initial phone interview with the manager or recruiter, you’ll participate in an on-site interview, leading to an offer if we're a good match!

To handle difficult client interactions, I remain calm and empathetic, listening carefully to the client's concerns. I focus on finding a solution, using my bank’s resources, and ensuring that the client feels valued and heard.

In a previous role, I identified a client's need for better savings options and presented them with our high-yield savings account. By clearly outlining the benefits and addressing their questions, I successfully upsold the product, enhancing their banking experience.

I prioritize maintaining high customer satisfaction by fostering strong relationships, being proactive in communication, and regularly following up on client needs. By understanding their financial goals, I can tailor my services to exceed expectations.

Banner Bank emphasizes core values such as listening, learning, and helping our clients achieve their goals. I admire your commitment to community service and the way you foster a supportive work environment that recognizes employee contributions.

To stay organized in a fast-paced bank setting, I prioritize tasks by importance and urgency, use checklists, and set reminders for follow-ups. This approach helps me manage my time efficiently and keep all client interactions streamlined.

I believe in open communication for resolving conflicts. I would address the issue directly with the team member, ensuring to listen to their perspective and collaboratively seek a resolution that is agreeable for both parties.

Excellent customer service involves actively listening to clients, understanding their needs, maintaining a positive attitude, and ensuring timely follow-ups. It’s about going the extra mile and building lasting relationships based on trust.

I am well-versed in various banking products including savings accounts, checking accounts, loans, and investment options. I am continually educating myself about new products to best inform and assist clients.

I contribute to a team environment by being cooperative, openly sharing knowledge, encouraging others, and being receptive to feedback. I believe collaboration leads to success and helps in achieving common goals.

I want to work for Banner Bank because I admire your commitment to customer service and community involvement. I believe my skills and values align well with your mission, and I am eager to contribute positively to your team.