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Relationship Development Director

Job Description

Purpose of the role

To establish and nurture profitable partnerships with corporate clients. It's the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long-term success. 

Accountabilities

  • Management of client relationships to identify the clients financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs.
  • Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations.
  • Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio.
  • Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank.
  • Provision of guidance to clients to support their financial decisions, risk management and wealth management strategies and updates on market trends to ensure a positive and continuous relationship.
  • Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses.
  • Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy.
  • Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts.
  • Execution of market research and analysis to support the identification of potential new opportunities, market trends, and customer needs, to develop strategies for business growth.

Vice President Expectations

  • To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
  • If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
  • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
  • OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
  • Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
  • Manage and mitigate risks through assessment, in support of the control and governance agenda.
  • Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
  • Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
  • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
  • Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
  • Adopt and include the outcomes of extensive research in problem solving processes.
  • Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

..

Average salary estimate

$105000 / YEARLY (est.)
min
max
$90000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Relationship Development Director, Barclays

As the Relationship Development Director at Bridgewater House, you will play a pivotal role in fostering and maintaining rewarding partnerships with corporate clients. Your mission is to act as the vital link between the bank's extensive offerings and the unique needs of your clients. The key to your success will be understanding clients' financial goals, challenges, and risk tolerance. You will delve into data analysis, uncover insights, and design customized solutions that align with their objectives. This role isn't just about managing relationships; it's about providing invaluable guidance that aids clients in making informed financial decisions and navigating the complexities of the market. You will work diligently to communicate the value of our products and negotiate beneficial terms that reflect mutual growth and success. With your extensive market research, you’ll be equipped to identify new opportunities and stay ahead of industry trends. Enjoy the satisfaction of knowing that your efforts lead to positive outcomes not just for your clients but also for the bank's strategy. If you have a knack for connecting with people and an analytical mind eager to explore new possibilities, we’d love to see you thrive in this dynamic role. By applying the four LEAD behaviors—Listen, Energize, Align, and Develop—you will create a thriving environment where collaborative solutions flourish, paving the way for your own success and that of your clients.

Frequently Asked Questions (FAQs) for Relationship Development Director Role at Barclays
What are the primary responsibilities of a Relationship Development Director at Bridgewater House?

The Relationship Development Director at Bridgewater House is tasked with managing client relationships to identify their financial goals and challenges. This includes data analysis, risk assessment, and crafting customized solutions using the bank's diverse offerings. Additionally, the role involves communicating these solutions effectively, negotiating beneficial terms, and continuously ensuring client satisfaction through strategic advice and market insights.

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What qualifications are needed for the Relationship Development Director position at Bridgewater House?

To excel as a Relationship Development Director at Bridgewater House, candidates typically need a solid background in finance, relationship management, or business development. Experience in analytical roles is essential, alongside a comprehensive understanding of market trends and regulatory landscapes. Strong interpersonal and negotiation skills are critical, as well as leadership capabilities if managing a team.

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How does the Relationship Development Director at Bridgewater House contribute to business growth?

The Relationship Development Director at Bridgewater House drives business growth by identifying new market opportunities through extensive research and analysis. By understanding industry trends and client needs, they can develop tailored strategies that not only meet client demands but also align with the bank's growth objectives, thereby ensuring profitability for both parties.

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What skills are important for a successful Relationship Development Director at Bridgewater House?

Successful Relationship Development Directors at Bridgewater House possess a unique blend of analytical skills, strong communication abilities, and interpersonal savvy. They must be adept at building trust with clients, negotiating effectively, and guiding clients through complex financial landscapes while demonstrating leadership and strategic thinking skills in collaboration with their teams.

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What does the day-to-day work of a Relationship Development Director at Bridgewater House look like?

A typical day for a Relationship Development Director at Bridgewater House involves client meetings, analyzing financial data, developing strategic recommendations, and engaging in market research. They spend time collaborating with colleagues across departments to ensure alignment and executing risk management strategies while continuously monitoring client satisfaction and operational metrics.

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Common Interview Questions for Relationship Development Director
Can you describe your approach to managing client relationships as a Relationship Development Director?

When managing client relationships, I prioritize understanding each client's unique financial goals and challenges. I engage in active listening and regular communication to ensure that their needs are met. By leveraging data to inform my recommendations, I create customized solutions that deliver genuine value and build long-term trust.

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How do you gather insights about industry trends relevant to your clients?

I stay informed about industry trends through continual research, utilizing various resources such as industry reports, financial news, and market analysis. I also network with key players in the industry and understand regulatory changes to provide my clients with informed, strategic advice tailored to their specific sector.

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How would you handle a difficult negotiation with a client?

In a difficult negotiation, I would focus on understanding the client's perspective and motivations. By using open communication to identify common ground, I can present mutually beneficial terms while maintaining transparency and demonstrating the value of proposed solutions, ultimately fostering a collaborative atmosphere.

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What methods do you use to assess client satisfaction?

To assess client satisfaction, I use a combination of direct feedback through surveys and conversations, alongside analysis of key performance indicators such as revenue growth and retention rates. This approach allows me to gauge client sentiment accurately and identify areas for improvement.

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How do you ensure that your recommendations align with a client's risk tolerance?

To align my recommendations with a client's risk tolerance, I conduct thorough discussions to understand their financial goals and comfort levels with risk. By utilizing structured assessments and analytical tools, I can tailor my advice accordingly, ensuring that any recommended solutions are suitable for their risk profile.

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Can you explain a time when you successfully turned around a challenging client relationship?

I once managed a challenging client relationship where dissatisfaction was high. I initiated transparent conversations to uncover underlying concerns and re-evaluated our approach to meet their needs more effectively. By addressing their issues proactively and providing tailored solutions, I not only regained their trust but also strengthened our partnership.

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What role does teamwork play in your approach as a Relationship Development Director?

Teamwork is vital in my role as a Relationship Development Director. Collaborating with colleagues allows us to pool our expertise and insights, leading to more comprehensive strategies for our clients. I encourage open communication and cross-department collaboration which enhances our ability to meet client objectives efficiently.

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How do you balance short-term objectives with long-term relationship building?

Balancing short-term and long-term objectives requires a strategic approach. I focus on meeting immediate client needs while simultaneously laying the groundwork for future engagements through ongoing communication and relationship-building efforts that foster trust and collaboration for sustained growth.

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Describe your experience with tailoring financial solutions for clients.

I have extensive experience in tailoring financial solutions by conducting deep dives into clients' portfolios and financial situations. By analyzing their specific circumstances, I can recommend products and strategies that align perfectly with their goals, ensuring that our offerings are both relevant and beneficial.

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What do you believe are the key qualities of a successful Relationship Development Director?

Key qualities of a successful Relationship Development Director include strong analytical skills, excellent communication efficacy, and the ability to build trust. Additionally, being proactive, adaptable, and a good negotiator are critical to successfully managing client relationships and creating win-win situations for both the bank and its clients.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 14, 2025

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