Applications Support Analyst

As an Applications Support Analyst at Basis Technologies, your main responsibilities include assisting internal teams in troubleshooting ad campaigns, providing technical support for the ad buying process, and producing prioritized issue reports for the engineering team. You will also collaborate with Customer Success and Engineering teams to address any open technical issues, as well as analyze platform data to enhance operations and services.

To qualify for the Applications Support Analyst role at Basis Technologies, candidates should have 2-3 years of experience in an online-centric business, strong proficiency in SQL or related database query languages, and a foundational understanding of HTML and scripting languages like JavaScript or Python. An Engineering or Computer Science degree is preferred but not essential, and applicants should possess excellent verbal and written communication skills to effectively explain complex technical subjects.

Success as an Applications Support Analyst at Basis Technologies hinges on your ability to think critically and independently while developing a holistic understanding of complex systems. Skills in SQL and understanding of HTML, HTTP, and scripting will serve you well. Key soft skills include your ability to communicate technical issues clearly with a variety of stakeholders, provide outstanding customer service, and collaborate effectively with different teams within the organization.

At Basis Technologies, the work environment for an Applications Support Analyst is supportive, collaborative, and highly flexible. As we prioritize employee growth and well-being, you can expect to work in a culture that values diversity and encourages contributions. With the option to work remotely or in a hybrid setup, you will find a great balance between teamwork and individual accomplishment, with access to resources that foster professional development.

Applications Support Analysts at Basis Technologies work with a tech stack that includes Ruby, Java, Python, and React.js, along with tools like Kubernetes and Docker for container orchestration. You'll also engage with PostgreSQL and NoSQL databases, along with AWS services. Familiarity with these technologies will not only help you troubleshooting ad campaigns but also enhance your contribution to problem-solving within the team.

When answering this question, share a specific instance where you identified a problem, detailed the steps you took to troubleshoot it, and describe how you resolved the issue. Highlight your analytical skills and collaboration with team members, emphasizing any tools or methods used in the process.

To effectively respond, outline your approach to prioritization, perhaps mentioning a specific method such as the Eisenhower Matrix or task-listing based on urgency and importance. Providing an example of a past experience where you successfully managed concurrent tasks in a fast-paced environment can help illustrate your point.

When discussing communication, explain that clear dialogue is crucial for understanding and addressing clients' problems. Emphasize the importance of being an active listener and the need to convey complex technical information in a way that’s understandable to non-technical users, further sharing an example of effectively communicating a solution to a client.

To answer this question effectively, mention specific resources you use to stay informed, such as attending industry webinars, subscribing to relevant blogs, or participating in forums and groups. Highlight any personal initiatives you take, including online courses or certifications that enhance your skills.

When addressing this question, emphasize your problem-solving approach. Explain that you would first do some research or reach out to colleagues for assistance while also communicating transparently with the client about the steps you are taking to find the solution. Providing a specific example can underscore your proactive attitude.

Illustrate your experience with cross-functional collaboration by sharing a specific scenario where you partnered with teams like engineering and customer success. Mention how you contributed to achieving a common goal, what challenges were faced, and how you worked through them together.

Respond to this by highlighting common challenges like the need for quick thinking under pressure or managing a high volume of requests. Share how you approach these challenges with a positive mindset and a structured thought process, ensuring that customer satisfaction remains your top priority.

When answering this question, express your enthusiasm for Basis Technologies’ mission in the ad tech industry and how their values align with yours. Reference specific aspects of the role and company culture that excite you, such as their commitment to employee growth and innovative approaches within the sector.

Explain that you evaluate the effectiveness of a solution by monitoring outcomes and collecting feedback from users. Share methodologies you might use to measure success, such as analyzing key metrics, conducting follow-up conversations, or implementing testing phases to ensure that the solution addresses the issue adequately.

Discuss your familiarity with specific issue tracking software, such as JIRA or Zendesk, and explain why these tools are effective for managing tasks. Highlight any experience you have using them to track issues, communicate with team members, and ensure that nothing falls through the cracks.