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Bay Club Intern - Santa Clara image - Rise Careers
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Bay Club Intern - Santa Clara

The Bay Club's 2022 Internship Program provides students with a unique opportunity to enhance their education while gaining valuable experience.
During this 12-week paid program, interns will be exposed to all areas of the business while working as part-time Bay Club attendants.
Details of the program:
  • 12-week paid internship
  • Flexible shifts after school
  • Work in small groups with your friends
or make new friends.
  • Experience the fun of the Club with our Passport Program.
Take an exercise class, learn how to make a smoothie, enjoy a tennis clinic, and more. Once you complete the Passport Challenge, you can earn Bay Club SWAG.
Work while having fun with your friends!

GENERAL SUMMARY

The Bay Club Operations Internship Program provides students with a part-time opportunity to enhance their education and professional skills with hands-on experience in the hospitality industry. The Operations Intern is responsible for contributing to the success of the overall operation by assisting in a variety of roles throughout the club. These associates are responsible for providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude. This position enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.


PRIMARY JOB FUNCTIONS

Customer Service

  • Greet members and guests upon arrival to the Club
  • Check members in by verifying their membership
  • Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest Fees
  • Book appointments, program and class reservations for members
  • Provide information regarding Club programming and facilities
  • Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business
  • Provide membership sales team with guest/prospect lead contact information


Cleanliness

  • Assist in maintaining the cleanliness and stock levels throughout the Club (primarily focused on Sports Desk, Locker Rooms, Lobby, Fitness Areas, Pool Deck and Surrounding Areas)
  • Detail cleaning and preventive maintenance responsibility such as re-stocking towel shelves, empty and wipe down trash cans, disinfect and clean toilets and showers, clean vanity mirrors and top lights, vacuum carpets, mop floors regularly, and dry mop wet areas
  • Restock vanity supplies and replenish inventory and janitorial products
  • Maintain a clean, safe work environment
  • Assist with laundry functions that include collecting, washing, drying, and folding towels

Communication and Relationships

  • Communicate timely and follow up, as appropriate
  • Active participation in required events, programs, meetings and trainings
  • Effectively and professionally interacts and communicates with senior management, managers, other Associates, vendors, members, and guests.
  • Promote harmonious relations among members, staff, vendors, and the community at-large.
  • Ensure the TBCC mission and club brand is upheld in all aspects of club operations
  • Represent the club in a professional manner through image, dress, communication, and immediate follow-through and response

OTHER JOB FUNCTIONS

  • Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays.
Requirements:

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS & KNOWLEDGE

  • Knowledge of company polices.
  • Ability to read, understand and communicate information and ideas in writing so others will understand.
  • Ability to understand and communicate so others can understand ideas and information.
  • Ability to utilize club software program and email communication software, such as Microsoft Outlook.
  • Professional, friendly manner and excellent customer service attitude and abilities
  • Strong verbal communication and conflict resolution skills
  • Enthusiastic, responsible, and dependable team player
  • Self-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills
  • Well organized and detail oriented

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Associate is regularly required to stand for extended periods; use hands and fingers, handle or feel; reach with hands and arms; and talk and hear. The Associate is occasionally required to walk; stoop, kneel, crouch, or crawl; and taste or smell. The Associate must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

The noise level in the work environment is usually moderate.

The language skills, reasoning ability, physical demands, and work environment described are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

An Equal Opportunity Employer

The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.

Founded in 1977, The Bay Club Company ("Bay Club") is the owner and operator of 22 locations across nine active lifestyle campuses throughout California and Oregon. Bay Club welcomes more than 120,000 members with world-class sports activities inc...

17 jobs
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
DATE POSTED
April 14, 2023

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