Appointment and Scheduling Coordinator

Summary

The section of Gastroenterology & Hepatology is looking to recruit an enthusisastic and motivated procedure scheduler to schedule Gastroenterology Endoscopy outpatient procedures. The position requires patient education and navigation through the patient's journey, including prepping patients for the procedure and scheduling the procedure with BCM & BSLMC EMR. The candidate will work closely with physicians and procedure schedules.

The candidate will work Monday to Friday, 8 hours daily. The ideal candidate will be organized, motivated, and passionate about providing excellent customer service to our patients.

Job Duties

• Schedules endoscopy GI procedures in BCM and BSLMC EPIC systems, assuring that every referred patient will have a procedure date scheduled.
• Contacts patients for instructions before the procedures and notifies patients of date/time/arrival time.
• Requests additional information from referring physicians if needed, including cardiac and pulmonary clearances.
• Works closely with endoscopy care coordination team to fill endoscopy blocks.
• Works on order work queue to select orders and schedule patients.
• Works closely with MD for any patient special instructions, including procedure locations and clearances prior.
• Performs cross-checks for procedural or scheduling conflicts to ensure accuracy of scheduling across platforms.
• Acquires clinical notes as needed prior to exam.
• Maintains confidentiality of information systems and patient information.
• Verifies and confirms patient identification and patient information including patient precautions and other vital information on all documentation, as observed by supervisor.
• Communicates in an appropriate manner as outlined in the patient care manual.

Minimum Qualifications

• High school diploma or GED.
• Three years of relevant experience.

Preferred Qualifications

• EPIC experience.