BCBA - VP of Clinical Quality and Outcomes

Opya’s mission is to help as many children and families impacted by autism as possible. We are looking for a mission driven team member to be the Vice President of Clinical Quality and Outcomes for our multi region, tech enabled autism practice. You will be responsible for leading consultation, training and support to all clinical staff and lead the overall management of the Clinical Quality and outcome functions of the organization. You will lead the planning and implementation of the continuous improvement of Opya’s quality assurance processes and methods that are established to ensure high quality of care and clinical outcomes for Opya’s key stakeholders.

The Vice President of Clinical Quality and Outcomes identifies clinical areas within the organization that require improvement and facilitates the development of processes to ensure continuous high quality clinical care and positive outcomes. We focus on striving for continuous improvement as well as ensuring maximum adherence to internal and external quality standards. This position involves working closely with dynamic cross functional teams to ensure active participation and a high quality of service across the organization.

Duties and responsibilities

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may perform other duties as assigned.

• Incorporating the Opya “brand identity” into every aspect of clinical care by defining key clinical and quality metrics of Opya’s multidisciplinary early intervention ABA model.
• Support, and collaborate with training team to ensure high volume, scalable clinical training and professional development for supervisors and behavior technicians.
• Responsible for the oversight of Opya’s clinical team to adhere with all standards for training and credentialing requirements (e.g. BACB, BHCOE, etc.).
• Develop, support, revise Opya clinical outcomes framework to support clinical quality and client outcomes; revise framework as needed to support client and organizational needs.
• Further develop, support, and revise as needed, Opya’s clinical Fellowship program and experience.
• Work across clinical and operational teams to develop processes which support high quality clinical care and scalable sustainable growth.
• Lead efforts in collaboration with the VP of ABA Operations to identify, define, and revise as needed KPIs to drive improvements and performance efficiencies in clinical and operational workflows and processes across roles.
• Responsible for clinical consultation to the L&D department.
• In collaboration with L&D develop training and processes to support and track high quality clinical care and outcomes.
• Implement quality assurance systems, performance management systems, and competency based systems across all roles.
• Assess, monitor and report out the performance of teams with identified areas of strength and areas of opportunity.
• Lead the development of standardization of clinical quality procedures for the care of clients.

Produce/ expand a manualized model of clinical expectations for the clinical team to:

1) Reduce idiosyncratic service offerings, record keeping, etc. dependent on the clinician assigned to the case.

2) Ensure high level consistent quality services are provided to clients within the Opya model of care.

3) Encourage and support clinicians to draw on their individual strengths and experiences.

4) Provide ongoing evaluation of clinical procedures related to changing stakeholder needs and for scalability and continuity across Opya.

• Work closely with the Compliance team to ensure clinical adherence to payors/vendors, ethical guidelines, and legal requirements.
• Oversight of audits related to clinical care and quality performed by payors/ vendors or regulatory bodies.
• Consultation and support to the clinical team to maintain focus on quality indicators.
• Coordinate and guide interpretation of State and Federal regulatory guidelines and provide assistance on how to attain compliance of regulations.
• Establish a culture of continuous improvement, standard of work and active daily management.

• PhD in Behavior Analysis, or related field is required.
• Master’s degree in ABA, Psychology, Education, or related field.
• 5+ years Board Certified Behavior Analyst (BCBA) required.
• Proven experience in similar position providing ABA services directly to children with autism, supervising and training clinical staff, and establishing systems for standardization.
• Experience working with multidisciplinary teams.
• Experience developing training curricula for supervisors and behavior technicians.
• Experience developing, training, and monitoring clinical standards.
• Proficient use of Microsoft Office Suite as well as extensive experience with Central Reach (preferred).
• Strong analytical and problem solving skills.
• Ability to build and develop appropriate professional relationships while maintaining professional boundaries.
• Strong technical skills, inclination to adopt technology to maximize efficiency.
• Must be authorized to work in the United States.
• Demonstrated track record of partnering with clinician thought leaders to define and implement clinical strategy.
• Demonstrated experience in driving clinical and operational performance improvement.
• Ability to navigate a fast-paced, dynamic environment and comfort with ambiguity.
• Strong interpersonal skills, executive presence and an openness to working collaboratively with others.

Working conditions

While performing the duties of this job, the employee is regularly exposed to an inside office environment with occasional travel to conferences and remote offices meetings in San Mateo at least 2 times a week. This is a largely sedentary role that operates in a professional office or remote environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers/scanners. Travel to different worksites in different regions is part of the job.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel and reach with hands and arms. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee occasionally is required to lift up to 50 pounds.