Global Operations Manager, Performance Optimization

About Us:At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E's team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.While we can't guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.See what life is about at BCD M&E atbcdme.com/careersGlobal Operations ManagerAs one of the leading Global full-service events agencies, we are looking for a Global Operations Manager to join our global Performance Optimization team. A successful candidate will be responsible for managing the global project management team with new client implementations as well as existing client expansions with a significant change to current scope, at the global, regional, and local level. The project management team also supports ad hoc internal and client-paid projects.Your responsibilities• Oversee dedicated virtual project managers within Americas, UK, and Europe• Provide managerial support, guidance, and ongoing training• Implementation SME to assist PMs as needed including but not limited to SOP creation for new client implementations• Manage time tracking and staffing levels based on forecast• Work closely with Shared Services leaders and business leaders to ensure we are supporting all internal stakeholders as needed• Monitors client satisfaction survey results and making changes based on results• Maintain our internal implementation SOP to drive consistency in our practices while identifying evolving trends• Travels internationally to get to know the team while learning regional nuances required to best support implementation of new business• Supports sales teams for new prospective clients through RFP development and sales pitchesYou're good at• Managing, coaching, and developing a virtual team who are based across different global regions• Project management practices and tools• Strategic meetings management; life sciences preferred• Full service operational experience with experience in Cvent• Thinking strategically and analytically to effectively problem-solve and make strong decisions• Working independently, developing action plans, and implementing goals and objectives• Embracing diversity and maintaining cultural awarenessYou might also have• Proficiency in MS Office• SmartSheet technologyWhat we offer you• Experience working within an international team and environment• A culture of purpose where we are invested in your happiness and career growth• Competitive salary and benefits packageHow to applyClick apply now to be considered.THE PERKSFlexible WorkingWe believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.Room to GrowOur line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.Everyone has a voiceWe thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.Make your moveThe diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career - there's always room to move.We've got you coveredOur extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.We're positive. You'll love it.It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Global Operations Manager, Performance Optimizationis between $85,000 - $120,000 The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.#LI-JV1#LI-LZ1#LI-KW1#LI-RemoteBCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, marital status, genetic information, protected veteran status, or any other characteristic protected by law. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.