Help Desk Specialist III

Job Title: Help Desk Specialist III Locations: Multiple Locations (Rock Island IL ; Fort Huachuca, AZ ; Fort Detrick, MD ; Fort Stewart, GA ; Carlisle Barracks, PA ; Fort Dix, NJ; Ft Rucker, AL; Ft. Eisenhower, GA (Ft. Gordon... Clearance: Secret Certifications: CompTIA Security+CE Education: N/A Roles And Responsibilities • Minimum five (5) year experience. • Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions. • Monitor backups and maintenance logs. • Answer calls or tickets to support end users with applications, hardware, software, and networking. • Create end user documentation and knowledge base articles. • Support server, common user applications, desktop services, and network connectivity and associated hardware