Job details

Benefits Representative

Overview:

Job Summary:

The Benefits Representative works in a call center environment acting as the main resource for benefits education benefit problem resolution, and general benefits administration.

Responsibilities:

Essential Functions:

Provide world class customer service in a call center environment receiving both heavy call and email volume
Process paper applications and change forms
Process court ordered and company paid benefit requests
Reconcile benefit data between Company and Broker through an error reporting system
Obtain a thorough understanding of all company benefit offerings
Act as a liaison between employees, Field Support, Benefit Broker, insurers, etc.
The Benefits Representative will utilize their knowledge and experience to resolve benefit problems.
Ad hoc projects as necessary

Qualifications:

Minimum Education and/or Experience:

2-3 years’ experience in a customer service capacity with a concentration in Benefits preferred
High school diploma some college preferred
Proficient in MS Excel and Word
Knowledge of PeopleSoft preferred

Skills/Abilities:

Outstanding customer service skills
Attention to detail and strong organizational skills
Excellent Verbal and written communication
Action oriented and able to prioritize while handling multiple tasks

Ability to protect and maintain the confidentiality of data

Core Competencies:

Build relationships
Develop people
Lead change
Inspire Others
Think critically
Communicate clearly
Create accountability

By Allegis Group

At Allegis Group, we strive for excellence through serving others. Our mission is to provide organizations with the highest quality talent solutions while also creating significant opportunities for individuals to realize their professional aspira...

7 jobs

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INDUSTRY

HR Consulting

TEAM SIZE

10000+

LOCATION

Hybrid, based in Hanover, MD

DATE POSTED

July 24, 2023