Information Technology Business Analyst

As an Information Technology Business Analyst at BETSOL, your responsibilities will include conducting stakeholder interviews, gathering requirements for asset management, mapping current processes, and documenting technical and integration needs. You will also help define reporting requirements and set up a KPI measurement framework, ensuring that the project meets both client and organizational goals.

To qualify for the Information Technology Business Analyst role at BETSOL, you should have at least 3 years of business analysis experience, with a minimum of 1 year focusing specifically on asset management processes. Familiarity with ITSM tools like ServiceNow is preferred, along with strong skills in process mapping and documentation. A BA/BS degree in Computer Science or a related field is also required.

In the Information Technology Business Analyst role at BETSOL, you'll be using tools like Draw.io, Microsoft Visio, and Miro for process mapping. Proficiency in these tools is essential to create effective diagrams that document existing workflows and process improvements as part of the asset management project.

Yes, the Information Technology Business Analyst position at BETSOL offers remote work options. However, there may be occasional travel required to locations such as Scottsdale, AZ, or Hartford, CT, for client meetings or collaborative workshops.

BETSOL provides competitive compensation along with a comprehensive benefits package that includes health insurance, a supportive and collaborative work environment, and opportunities to work with prestigious Fortune 500 clients, making it an exciting place for professional growth.

When answering this question, be sure to highlight specifics about the asset management processes you've worked on, including how you identified requirements and improved workflows. Mention any tools you've used, like ServiceNow, and your involvement in stakeholder interviews.

A strong response would include explaining your methods for conducting interviews and workshops, how you assess stakeholder needs, and how you document the requirements effectively. Discuss any specific methodologies you employ, such as JAD or Use Case Analysis.

Discuss the mapping tools you're familiar with, such as Draw.io or Microsoft Visio. Explain your process for creating flow diagrams and how they aid in identifying pain points in asset management workflows.

Provide a specific example of a challenge you've faced, ideally related to asset management. Explain how you approached the problem, the steps you took, and the outcome, while emphasizing your analytical and problem-solving skills.

Talk about the strategies you use to maintain clear and open lines of communication with clients, whether through regular updates, collaborative workshops, or detailed documentation. Highlight your adaptability to different stakeholder levels.

Elaborate on your familiarity with ServiceNow or similar platforms. Provide examples of how you've used these tools in past projects to manage assets, track requirements, or improve processes.

Explain your structured approach to documenting requirements, including collaboration with technical teams. Emphasize the importance of clarity and detail to ensure successful integration with existing systems.

Discuss your knowledge of KPIs in the context of asset management and how you would go about developing and documenting a KPI measurement framework for tracking project success and workflow improvements.

Provide insights into a specific project, emphasizing your role, the challenges faced, and the successful outcomes. Focus on your contributions and what you learned from the experience.

Articulate your interest in BETSOL, such as the company’s focus on digital transformation, its highly collaborative culture, and opportunities to work on cutting-edge projects with Fortune 500 clients. Share how your goals align with BETSOL’s vision and values.