IT Specialist

As an IT Specialist at TRUEWERK, you'll be responsible for providing essential IT support, which includes workstation setups, software installations, and maintenance. Additionally, you'll manage our NetSuite ERP platform by assisting in system administration, troubleshooting issues, and conducting User Acceptance Testing (UAT) to ensure our software functions appropriately for business needs.

To apply for the IT Specialist position at TRUEWERK, candidates should have 1-3 years of experience in IT support or a related role. A degree in computer science or information technology is preferred, along with a basic understanding of NetSuite ERP or Shopify. Strong analytical skills and familiarity with Agile/Scrum methodologies will greatly enhance your application.

TRUEWERK offers a collaborative and engaging work environment for IT Specialists. You will work closely with various business units, allowing you to understand their workflows and assist in proposing system improvements. With a hybrid schedule and great company culture focused on growth, you’ll not only enjoy your work but also find opportunities to contribute to meaningful projects.

TRUEWERK is committed to developing its employees, including IT Specialists. You'll receive ongoing support from the Technology Manager on various ad-hoc projects, and you will have the chance to learn about different systems, from NetSuite to Shopify, enhancing your skills and knowledge in IT and business processes.

As an IT Specialist at TRUEWERK, you can expect a competitive salary along with a range of benefits, which include employer-paid medical and dental coverage, optional vision insurance, a 401K with company match, unlimited PTO, hybrid work arrangements, and even free workwear. We value our employees and are dedicated to their well-being and professional growth.

In discussing my experience with NetSuite ERP, I would emphasize any specific projects I've managed involving system administration or troubleshooting, detailing how I supported users and contributed to operational efficiency through effective data analysis and reporting.

I would explain that I approach UAT by developing clear test cases based on user requirements, executing those tests, and documenting results meticulously, ensuring that any issues are communicated constructively to enhance the software being tested.

I prefer a methodical approach to troubleshooting, starting by assessing what the user is experiencing, checking logs, and systematically narrowing down potential issues. Creating detailed documentation throughout the process is also crucial to prevent future occurrences.

I prioritize tasks based on urgency and business impact, creating a triage system that allows me to address high-priority issues first while maintaining communication with users about timelines for resolution. Flexibility is also key, as priorities can shift.

In my experience with Agile methodologies, I have participated in sprints where I assisted in iterative software development. My role included collaborating closely with team members to adapt to feedback quickly, ensuring continuous delivery of high-quality outputs.

I utilize various tools for data management such as SQL for queries, alongside the built-in reporting features of ERP systems like NetSuite. I always strive to analyze data thoroughly and present it in a format that provides actionable insights for decision-making.

I ensure clear communication with non-technical users by simplifying complex IT jargon into easily understandable terms and providing detailed documentation that they can reference. I also prioritize active listening to fully address their concerns.

In a previous role, I faced a significant server downtime issue. I coordinated with the team to identify the root cause promptly and communicated with affected users about timelines for restoration, ultimately resolving the issue and implementing preventive measures.

To maintain accurate documentation of IT processes, I ensure that every change or update in the system is recorded promptly. Regular reviews and updates help keep the information relevant. Using a centralized documentation platform makes it easier for team members to access.

I’m excited about the prospect of working at TRUEWERK because of the company's commitment to innovation in the trades. Contributing to an environment that values technical advancement and supports trade professionals inspires me, aligning perfectly with my passion for technology.