Night Auditor - Part Time- Holiday Inn Dulles - Starting at $18/hour

As a Night Auditor at Holiday Inn Dulles, your key responsibilities will include balancing and closing the financials for the day while providing exceptional guest service during the overnight shift. You'll manage check-ins and check-outs, assist with reservations, and ensure guest needs are met promptly and professionally. Additionally, you'll generate financial reports and monitor revenue sources, all while adhering to B. F. Saul Company Hospitality Group's standards.

To qualify for the Night Auditor position at Holiday Inn Dulles, candidates must have a high school diploma or GED. A minimum of 2 years of guest service experience, ideally in the hospitality sector, is required, while prior night audit or accounting experience is preferred. Attention to detail, strong communication skills, and the ability to thrive in fast-paced environments are crucial attributes for success.

As a Night Auditor at Holiday Inn Dulles, you can expect to work part-time, typically between 2 to 3 overnight shifts per week. This flexible schedule is ideal for those seeking to balance work with personal commitments, all while earning a competitive starting rate of $18/hour.

The work environment for a Night Auditor at Holiday Inn Dulles is dynamic and supportive. As part of B. F. Saul Company Hospitality Group, you'll be surrounded by hospitality professionals who value teamwork and communication. You'll have the opportunity to work independently while also collaborating with other overnight staff to ensure guest satisfaction and safety throughout the hotel.

Essential skills for the Night Auditor role at Holiday Inn Dulles include excellent customer service abilities, keen attention to detail, and strong computer proficiency. You should also possess problem-solving skills and the capability to manage multiple tasks efficiently during your shifts. Ensuring guest satisfaction while maintaining accurate financial records is key to success in this position.

Discuss your relevant experience in guest service and any previous roles that involved financial responsibilities. Highlight specific duties you enjoyed and the skills you gained that would be beneficial in a Night Auditor role.

Explain your approach to managing guest complaints, focusing on active listening and providing timely resolutions. Sharing a specific example where you successfully handled a complaint will demonstrate your customer service skills.

Detail the methods you use for balancing transactions, such as double-checking entries and ensuring all revenue streams are accounted for. Emphasize your attention to detail and familiarity with relevant software tools to ensure accuracy.

Provide a brief story about a situation where you took the initiative in a past role. Discuss how you planned and completed the task while working independently, reflecting your ability to prioritize and manage time effectively.

Discuss the importance of strong customer service skills, attention to detail, and the ability to work well under pressure. You could emphasize how these qualities contribute to a positive guest experience and efficient hotel operations.

Talk about specific organizational strategies you use, like creating to-do lists or prioritizing tasks based on urgency. Mention how you effectively manage your time to ensure all responsibilities are met promptly.

Explain your approach to upselling by understanding the guests' needs and preferences. Discuss how you would recommend relevant room upgrades or hotel services, enhancing their overall experience while generating additional revenue.

Share your knowledge about B. F. Saul Company Hospitality Group's history and commitment to hospitality, emphasizing their focus on quality guest experiences. Discuss how their values align with your own professional philosophy.

Discuss the protocols you've followed in previous roles to maintain safety, such as adhering to emergency procedures and ensuring all areas are secure. You can also mention your commitment to cleanliness and safety standards.

Express your passion for hospitality and the unique aspects of working during the night. Discuss how you enjoy providing exceptional service and how the quiet hours allow you to connect more personally with guests.