Sales Support Representative

Responsibilities

• Develop and maintain professional relationships with New Construction-related stakeholders in non-partner territories to establish long-term, profitable relationships.
• Engage with customers to understand needs, provide recommendations, and result in a mutually successful outcome.
• Proactively identify New Construction growth opportunities and handle/assign as needed.
• Ensure timely and successful delivery of solutions according to customer needs and objectives.
• Provide support to RSM’s for partner territories including product support, lead identification and assigning, quoting, and partner/contractor training.
• Field inbound leads, enter into CRM and assign/handle next steps as applicable.  
• Develop timely and accurate forecasts in collaboration with operations and analytics; update to reflect customer performance.
• Provide field analysis on industry trends, competitive activity, and general marketplace activity and make recommendations to drive spec rates and market share.
• Coordinate and participate in trade shows and other events aimed at increasing buyer awareness and knowledge of products.
• Manage and serve as the primary point of contact for assigned accounts/territories.
• Practice Commercial Excellence by managing a growing opportunity pipeline focusing on driving spec and close rates.  
• Build proposals for quotation in CRM as well as maintain a cleaning and growing pipeline for non-partner geographies
• Input customer orders, as needed to support Sales OPS.
• Support partner and contractor accounts through various account nurturing programs such as training on products, troubleshooting, and BAF systems.
• Participate and help coordinate customer visits and partner meetings.
• Close sales and achieve quarterly quotas.

Requirements

• Bachelor’s degree in business, marketing, or a related field
• Minimum 1-3 years proven sales and account management experience.  Experience with channel partners and new construction preferred
• Strong business acumen
• Excellent communication and presentation skills
• Salesforce CRM experience preferred
• Proven ability to manage multiple accounts at a time, while maintaining strict attention to detail
• Self-motivated and able to thrive in a results-driven environment
• Travel required up to 15%