Job details

Billing Specialist

Cloudinary is the world’s leading media experience management solution powering the visual experiences you encounter online every day. Over 10,000 customers trust Cloudinary as their end-to-end image, video, and digital asset management solution, including many of the top global brands in retail/e-commerce like Guess, Neiman Marcus, and Levis; media and entertainment giants like NBC, CNN, and Sony; and in others including Tesla, Virgin, Etsy, Trivago, Bombas, StubHub, Peloton.

On the heels of a recent $2 Billion valuation and achieving Centaur status — a new milestone for SaaS businesses that hit $100M ARR — this is a unique opportunity to join an entirely bootstrapped company focused on customers, revenue, growth, and efficiency.

Named a Forbes Cloud 100 company for the fifth year in a row, Cloudinary is a values-driven workplace where creativity is fostered, and ideas are freely shared and executed. This collaborative, growth-mindset culture, has been named a “Best Place to Work” and “Best Startup in America” by the Silicon Valley Business Journal and Forbes, respectively.

We are looking for an analytical, detail-oriented, and organized Billing Specialist who loves people and numbers. In this role, you will be part of our Finance team, working with our customers all around the globe to help achieve our financial goals. Willing to work from our Santa Clara office (Hybrid).

Responsibilities:

Client Relations: Provide support, verify and fix discrepancies, resolve customer collection and billing issues
Setting up new accounts and subscriptions in the billing system, processing upgrades, and downgrades
Generate and review financial statements
Process invoices, credit memos and refunds
Provide quality assurance service for data entry
Filling in vendor on-boarding forms
Collaboration: Assisting Sales teams in closing the deals and onboarding the customers
Working internally with other Cloudinary teams as needed and in a fast paced time-based environment, both independently and as a part of a team
Build cadences to perform timely and to prioritize workload.

About You:

2+ years experience in billing and collection in SaaS companies required
Proven success in providing measurable high standards in the level of service to internal and external customers
Proficiency in Microsoft Excel - mandatory
Experience with Recurly, Netsuite, JIRA, and/or Zendesk - an advantage.

Base Pay Range - San Francisco Bay Area, California

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Cloudinary is proud to be an equal opportunity employer dedicated to pursuing a diverse workforce.

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