Logistics Operations Manager

THE COMPANY: BIRDY GREY (www.birdygrey.com) Birdy Grey is a direct-to-consumer brand whose mission is to celebrate and elevate friendships during one of the most important milestones in a person's life: THE WEDDING. Founded in 2017 by best friends Grace Lee (CEO & Founder) and Monica Ashauer (President & Co-Founder), Birdy Grey offers affordable bridesmaid dresses starting at $100, and fun gifts... and accessories for everyone in the bridal party. Brides and bridesmaids alike count on Birdy Grey for their most important day-so much so that we've dressed over half a million bridesmaids (and counting) in less than 5 years. THE OPPORTUNITY: Logistics Operations Manager REPORTS TO: Senior Director of Operations LOCATION: US, Hybrid We are seeking an experienced Logistics Operations Manager to own and manage all aspects of logistics operations (inbound freight, outbound transportation, and return logistics). This role will be responsible for end-to-end logistics & transportation execution, ensuring transit time & cost optimization goals are met, and collaborating cross-functionally with all Birdy Grey teams when it comes to Logistics & Transportation. We're looking for a highly analytical executor and a strategic thinker with hands-on experience in international & domestic freight, small parcel shipping and a passion for evolving efficient processes. Scope Of Responsibilities • Manage freight forwarders and coordinate with finished goods manufacturers, vendors, and 3PL • Responsible for end-to-end supplier to 3PL inbound logistics workflow including ASN creation & correction (when needed) • Manage outbound shipping carriers (international and domestic) & bulk shipment logistics (recycle, donation...etc) • Manage our reverse logistics partner to ensure our return volume is processed within our SLA • Lead exception and risk management efforts for transportation incidents, ensuring minimal disruption • Collaborate with Fulfillment Operations team to ensure inbound shipments are received within SLA, and outbound shipments are delivered to customers within promised time frames • Collaborate with Tech Team (Ops) on shipping related implementation to ensure system routing is correct • Continuous efforts on service and cost evaluation and further extract value from our freight forwarders & shipping carriers • Produce and distribute key benchmark reports on carriage, shipping, reverse logistics, costing reports, including exception management, troubleshooting and resolving issues THE RIGHT CANDIDATE: QUALIFICATIONS & PERSONAL ATTRIBUTES EDUCATION: Bachelor's degree required Experience / Requirements • Minimum of 3-5 years of logistics/transportation experience ideally in DTC or eCommerce • Experience with large data sets and complex Excel spreadsheets with significant detail • Knowledge of ERP, Excel, Business Intelligence platforms, and any other relevant Supply Chain / Logistics Tools • Strong interpersonal skills; capable of building relationships with many internal stakeholders and suppliers. • Someone who feels a tremendous sense of responsibility and commitment in getting projects across the finish line - on-time, on-quality, on-budget, all while enabling project participants to be effective and motivated • Hard working and willing to roll sleeves up - no job is too big or too small • You have an entrepreneurial spirit. You thrive in a dynamic, fast-paced, fluid environment. You are comfortable with ambiguity and take initiative to lead projects • Resourceful and scrappy - can figure out solutions to novel problems independently • Proactive problem solver, able to troubleshoot and/or escalate issues effectively NICE TO HAVES • Familiarity with Section 321 programs • Bilingual English/Mandarin speaking New York Pay Range $85,000-$100,000 USD WHY BIRDY GREY: BENEFITS & PERKS (for eligible Full-Time Employees) • Competitive Compensation: Based on experience and performance + Annual Performance Bonus • Healthcare Benefits: 100% employer covered medical dental & vision plans, 50% spouse and dependent medical coverage + access to One Medical + Mental Health Benefits • Retirement: 401K + up to 4% match after 3 months • Generous PTO: Flexible Open PTO Policy + 11 paid holidays • Wellness: A monthly wellness day + $50 monthly wellness stipend + summer Fridays • Flexibility: Partial remote with a high level of autonomy and accountability + $50 monthly WIFI stipend • Employee Discount: Free bridesmaid dresses + 50% discounts on Birdy Grey products • Family Benefits: 3 months of paid parental leave • Purpose: Join in the success of a high-growth, 80% women, minority founded, early-stage startup by driving performance and building out new processes Highlights • Birdy Grey is #305 on Inc5000's List of Fastest Growing US Companies 2022 • #22 on BuiltIn's Best Startups to Work for in LA • Be part of a company innovating the $75B+ US wedding market (IBISWorld, 2019) • Join a Women Founded Small Business blazing trails in the Bridal industry • Birdy Grey is making waves on BuzzFeed, The Knot, Brides, People, Allure, PopSugar, Bustle and more • Named #5 on LA's 50 Hottest Startups in 2020 by Pitchbook & Dot.LA • Customers can participate in Birdy Grey's giveback program with The Princess Project, a non-profit that provides prom dresses and accessories to teens in need Additional InformationThe Lead Announces the 2021 Foremost 50 List: The Annual Power List of High-Growth D2C Brands Cult-favorite bridal brand brings $99 bridesmaid dresses to one-day pop-up in Plano My wedding party wore thse $99 bridesmaid dresses from Birdy Grey and everyone looked amazing, proving you don't need to make anyone spend $400 on a dress they'll wear once Birdy Grey Instagram - @birdygrey Birdy Grey is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Your rights under the California Consumer Privacy Act The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the "sale" of their personal information to third parties. Based on the CCPA definition, "sale" refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights. How To Opt OutBy clicking on the link below, we will no longer collect or sell your personal information. This applies to both third-parties and the data we collect to help personalize your experience on our website or through other communications. For more information, view our privacy policy. Do not sell my personal information