Solutions Engineer - Japan

As a Solutions Engineer at BitGo, you will lead and drive both technical and product aspects for pre and post-sales activities, which includes product education, solution architecture, and onboarding. This role requires continuous management of client relationships by understanding business requirements and providing technical support alongside the Technical Support and Customer Success teams.

To be successful at BitGo as a Solutions Engineer, candidates should have 5-10+ years of experience in a client-facing technical role, such as Solutions Architect or Technical Account Manager. A solid understanding of web services, APIs, and experience with blockchain technology and financial products is crucial. Proficiency in English and Japanese is also needed.

BitGo encourages personal and professional growth by fostering a culture of open communication and innovation. Solutions Engineers are provided with opportunities to collaborate with Product Management and Engineering Teams, contributing to new product features and services, while also receiving continuous training in the evolving digital asset landscape.

BitGo is known for its inspiring startup environment and a commitment to excellence. Employees enjoy competitive salaries and the chance to work with talented colleagues who value innovation and collaboration. As part of the financial transformation process, you'll contribute to the future of digital assets, making this role particularly rewarding.

A Solutions Engineer at BitGo should have strong technical skills across various domains such as web services, API integrations, and cloud services like PaaS and SaaS. Familiarity with blockchain technology and cryptocurrencies, as well as experience in delivering projects and managing client engagements, will be indispensable in this role.

When handling pre-sales activities, my approach includes thoroughly understanding the client's needs, demonstrating how our solutions can address those needs, and providing clear product education. I believe in a consultative approach where I act as a trusted advisor, ensuring the prospective client feels supported throughout the evaluation process.

To ensure successful onboarding, I focus on clear communication and collaboration with the client. I create a structured onboarding plan that outlines key milestones and deliverables, and I regularly check in to provide assistance and gather feedback, making adjustments as needed to ensure we’re meeting their expectations.

In my previous roles, I have designed and implemented solution architectures by collaborating closely with clients to understand their requirements and operational challenges. I leverage my background in software development to create scalable, efficient solutions tailored to their specific needs, making technical documentation clear and actionable.

One instance involved a client who was unsure about migrating to our platform. I took the initiative to arrange frequent meetings, providing them with comprehensive technical resources and support. By listening to their concerns and offering tailored solutions, I was able to gain their trust and facilitate a smooth transition.

Collaboration is crucial in my work. I regularly partner with Product Management and Engineering teams to relay client feedback, which helps shape future products. I also work closely with Technical Support to address any issues clients face, ensuring that everyone is aligned in our commitment to delivering excellent service.

I stay updated on blockchain technology trends through continuous learning, attending industry conferences, and following influential thought leaders in the space. Participating in online forums and communities also helps me engage with peers and keeps my knowledge current, allowing me to bring relevant insights to my role.

Maintaining strong client relationships requires proactive communication, regular check-ins, and prompt resolution of issues. I make sure to understand their long-term goals and align our services to support those objectives, creating an environment where the client feels valued and supported.

I prioritize tasks by assessing the urgency and impact of each project. I utilize project management tools to track deadlines and milestones while ensuring clear communication with all stakeholders. This allows me to balance my time effectively and deliver results for all clients on schedule.

I am passionate about working in the digital asset space because of its transformative potential for the financial industry. Being part of an innovative company like BitGo allows me to contribute to significant advancements, and I enjoy the challenge of helping clients navigate this rapidly evolving landscape.

When faced with conflicting priorities, I believe in maintaining transparency and open communication. I would discuss the situation with the client and internally to realign expectations and resources. My goal is to find a balanced approach that satisfies everyone's needs while delivering value effectively.