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Solutions Engineer - Japan

BitGo is a leading provider of digital asset solutions, focused on helping clients navigate the digital asset space securely. We are looking for a Solutions Engineer with extensive technical expertise and client relationship management experience to join our team.

Skills

  • Technical subject understanding
  • Client engagement management
  • Pre-sales and post-sales experience
  • Specialized knowledge in blockchain technology
  • Strong communication skills in English and Japanese

Responsibilities

  • Lead technical and product aspects for pre and post sales activities
  • Manage client relationships and understand business requirements
  • Collaborate with Product Management and Engineering Teams
  • Advocate for client needs within the organization
  • Provide clarity on client requirements for Sales Team

Education

  • Bachelor’s degree in Computer Science or related field
  • Equivalent years of professional experience in tech roles

Benefits

  • Competitive salary
  • Collaborative and innovative work environment
  • Benefits vary by location
To read the complete job description, please click on the ‘Apply’ button
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Average salary estimate

$125000 / YEARLY (est.)
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$100000K
$150000K

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What You Should Know About Solutions Engineer - Japan, BitGo

Are you passionate about digital assets and ready to take your career to the next level? BitGo, the leading provider of digital asset solutions, is on the lookout for an exceptional Solutions Engineer to join our team in Japan, working remotely. Since 2013, we've been dedicated to helping our clients securely navigate the digital asset landscape, and we take pride in our role as the largest independent digital asset custodian and staking provider globally. In this position, you will lead technical and product-related initiatives for both pre and post-sales activities, ensuring that our clients receive top-notch education and support regarding our offerings. Your responsibilities will include operational aspects like solution architecture, onboarding, and maintaining strong client relationships while collaborating closely with our Product Management and Engineering Teams to innovate and enhance our services. We're seeking a professional with 5-10+ years of experience in a technical, client-facing role, with strong expertise in blockchain technology and financial services. If you are skilled in web services, APIs, and have excellent communication abilities in both English and Japanese, you might just be the perfect fit for BitGo. Join us to not only escape the ordinary but to redefine how the world views digital assets. Together, let's disrupt the financial industry and create a legacy that will last for years to come. Explore a role where innovation and collaboration thrive in an environment fueled by inspiration and driven by excellence!

Frequently Asked Questions (FAQs) for Solutions Engineer - Japan Role at BitGo
What are the primary responsibilities of a Solutions Engineer at BitGo?

As a Solutions Engineer at BitGo, you will lead and drive both technical and product aspects for pre and post-sales activities, which includes product education, solution architecture, and onboarding. This role requires continuous management of client relationships by understanding business requirements and providing technical support alongside the Technical Support and Customer Success teams.

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What qualifications do I need to work as a Solutions Engineer at BitGo?

To be successful at BitGo as a Solutions Engineer, candidates should have 5-10+ years of experience in a client-facing technical role, such as Solutions Architect or Technical Account Manager. A solid understanding of web services, APIs, and experience with blockchain technology and financial products is crucial. Proficiency in English and Japanese is also needed.

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How does BitGo support the professional development of its Solutions Engineers?

BitGo encourages personal and professional growth by fostering a culture of open communication and innovation. Solutions Engineers are provided with opportunities to collaborate with Product Management and Engineering Teams, contributing to new product features and services, while also receiving continuous training in the evolving digital asset landscape.

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What makes BitGo a great place to work for Solutions Engineers?

BitGo is known for its inspiring startup environment and a commitment to excellence. Employees enjoy competitive salaries and the chance to work with talented colleagues who value innovation and collaboration. As part of the financial transformation process, you'll contribute to the future of digital assets, making this role particularly rewarding.

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What technical skills are necessary for the Solutions Engineer position at BitGo?

A Solutions Engineer at BitGo should have strong technical skills across various domains such as web services, API integrations, and cloud services like PaaS and SaaS. Familiarity with blockchain technology and cryptocurrencies, as well as experience in delivering projects and managing client engagements, will be indispensable in this role.

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Common Interview Questions for Solutions Engineer - Japan
Can you explain your approach to handling pre-sales activities as a Solutions Engineer?

When handling pre-sales activities, my approach includes thoroughly understanding the client's needs, demonstrating how our solutions can address those needs, and providing clear product education. I believe in a consultative approach where I act as a trusted advisor, ensuring the prospective client feels supported throughout the evaluation process.

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How do you ensure successful onboarding for new clients?

To ensure successful onboarding, I focus on clear communication and collaboration with the client. I create a structured onboarding plan that outlines key milestones and deliverables, and I regularly check in to provide assistance and gather feedback, making adjustments as needed to ensure we’re meeting their expectations.

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Can you discuss your experience with solution architecture?

In my previous roles, I have designed and implemented solution architectures by collaborating closely with clients to understand their requirements and operational challenges. I leverage my background in software development to create scalable, efficient solutions tailored to their specific needs, making technical documentation clear and actionable.

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Describe a time when you had to manage a difficult client engagement.

One instance involved a client who was unsure about migrating to our platform. I took the initiative to arrange frequent meetings, providing them with comprehensive technical resources and support. By listening to their concerns and offering tailored solutions, I was able to gain their trust and facilitate a smooth transition.

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What role does collaboration play in your work as a Solutions Engineer?

Collaboration is crucial in my work. I regularly partner with Product Management and Engineering teams to relay client feedback, which helps shape future products. I also work closely with Technical Support to address any issues clients face, ensuring that everyone is aligned in our commitment to delivering excellent service.

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How do you keep yourself updated on trends in blockchain technology?

I stay updated on blockchain technology trends through continuous learning, attending industry conferences, and following influential thought leaders in the space. Participating in online forums and communities also helps me engage with peers and keeps my knowledge current, allowing me to bring relevant insights to my role.

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What strategies do you employ to maintain client relationships post-sales?

Maintaining strong client relationships requires proactive communication, regular check-ins, and prompt resolution of issues. I make sure to understand their long-term goals and align our services to support those objectives, creating an environment where the client feels valued and supported.

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How do you prioritize tasks when managing multiple client projects?

I prioritize tasks by assessing the urgency and impact of each project. I utilize project management tools to track deadlines and milestones while ensuring clear communication with all stakeholders. This allows me to balance my time effectively and deliver results for all clients on schedule.

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What makes you passionate about working in the digital asset space?

I am passionate about working in the digital asset space because of its transformative potential for the financial industry. Being part of an innovative company like BitGo allows me to contribute to significant advancements, and I enjoy the challenge of helping clients navigate this rapidly evolving landscape.

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How would you handle conflicting priorities within a client engagement?

When faced with conflicting priorities, I believe in maintaining transparency and open communication. I would discuss the situation with the client and internally to realign expectations and resources. My goal is to find a balanced approach that satisfies everyone's needs while delivering value effectively.

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BitGo Inc. is the market leader in institutional-grade cryptocurrency investment services. Our mission is to deliver trust in digital currency by providing institutional investors with security, compliance, and custodial solutions for blockchain-b...

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DEPARTMENTS
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TEAM SIZE
SALARY RANGE
$100,000/yr - $150,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 14, 2025

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