Manager, Sales Development Representatives

As a Manager of Sales Development Representatives at Blend, your primary responsibilities include leading a team of SDRs in generating quality pipeline through both inbound and outbound strategies. You’ll be instrumental in coaching your team members, providing regular feedback, and monitoring key performance metrics to ensure success. Additionally, you’ll work closely with various teams such as Sales and Demand Generation to refine and execute strategies that meet pipeline targets effectively.

Blend requires candidates for the Manager, Sales Development Representatives position to have 2-4 years of Sales Management experience, particularly in managing a team of SDRs or BDRs. It’s essential to possess strong analytical skills, communication abilities, and proficiency in Salesforce.com. Success in managing both inbound and outbound teams targeting Enterprise accounts, along with a passion for people development, will be key to thriving in this role.

In the role of Manager, Sales Development Representatives at Blend, supporting team development is a core responsibility. You will hire and onboard new SDRs, coach them on outbound prospecting techniques, and monitor their performance through metrics and KPIs. Regular feedback sessions and professional development initiatives will also be part of your approach to fostering a culture of continuous learning within your team.

At Blend, tracking team performance is vital for the Manager, Sales Development Representatives. You will utilize various metrics, including lead conversion rates and pipeline growth, to assess how well your team is doing in meeting targets. This analytical method not only helps in identifying areas for improvement but also encourages a performance-driven environment where success is recognized and celebrated.

Blend offers an attractive benefits package for the Manager, Sales Development Representatives role, including meaningful equity, a 401(k) plan with matching contributions, comprehensive health benefits, and a generous vacation policy. You can also enjoy wellness benefits covering gym memberships and fitness classes, as well as 16 weeks of paid parental leave, making Blend a supportive place for both work and personal life.

When answering this question, emphasize your passion for coaching and helping others succeed. Talk about specific instances where you’ve seen your guidance lead to team achievements, and express your excitement for playing a pivotal role in the development of the SDRs at Blend.

Discuss a structured onboarding process that includes training on company values, expectations, and skills necessary for their role. Highlight the importance of mentorship and regular check-ins to ensure new hires feel supported as they enter their positions at Blend.

Provide examples of past outbound sales strategies you’ve implemented and the results achieved. Demonstrate your understanding of effective prospecting techniques and how these can be tailored for Blend's market. Showcase flexibility in adapting strategies based on performance metrics.

Your answer should highlight the importance of open communication and regular meetings with other departments at Blend to ensure alignment on goals and strategies. Discuss specific tools or practices you employ to facilitate collaboration, like shared dashboards or team huddles.

Discuss key performance indicators (KPIs) you would focus on, such as lead conversion rates, opportunity created, and response times. Emphasize how data can drive decision-making and motivate the team to achieve their targets in a thriving environment at Blend.

Share a specific story where you identified a productivity issue within your team, the steps you took to address it, and the outcome of those actions. Highlight strategies that could be useful in increasing productivity for the SDRs at Blend.

Detail specific coaching techniques, such as role-playing, regular feedback sessions, and setting measurable goals. Explain how these techniques can foster growth and development among the SDRs at Blend.

Discuss your approach to identifying underperformance and provide measurable, actionable plans to address it. Emphasize your commitment to support and develop these SDRs while holding them accountable to performance expectations.

Discuss how you leverage technology, such as CRM systems and analytics tools, to track performance, manage leads, and improve workflow efficiencies. Highlight your adaptability to new technologies and trends that can benefit the SDR team at Blend.

Talk about various methods you use to keep your team engaged, such as celebrating wins, hosting team-building activities, and providing opportunities for professional development. Your insights on creating a positive team culture will resonate well.