Solution Engineer ( Europe )

As a Solution Engineer at Novisto, you will lead technical discussions with our Sales and Business Development teams, assist in technical evaluations of our ESG data management platform, and conduct product demonstrations. Your role will involve understanding client requirements and providing tailored solutions, establishing trust with clients, and collaborating with internal teams to ensure our offerings meet market needs.

To qualify for the Solution Engineer role at Novisto, candidates should have a minimum of 5 years of experience in a technical role. A technical background in consulting or engineering is preferred. Superior communication skills to convey complex information simply to various stakeholders are essential, and being comfortable in client meetings with high-ranking executives is a must!

At Novisto, we embrace a vibrant and dynamic work environment that encourages collaboration, creativity, and innovation. You’ll enjoy flexibility with remote work opportunities and summer hours, equipping you with an incredible work-life balance. Our office, located in beautiful Old Montreal, fosters a community spirit for team interactions when in-person.

Yes, some travel may be required for the Solution Engineer position at Novisto. You will represent the company at various industry conferences, shows, and exhibitions, allowing you to expand your network and showcase our groundbreaking ESG data management solutions to a broader audience.

Novisto offers a comprehensive benefits package, including 100% health insurance coverage, access to telemedicine, generous vacation time of four weeks, and a stock option plan. We also provide flexible work schedules and the option to work remotely, ensuring you maintain a healthy work-life balance.

In answering this question, highlight any relevant experience you have with ESG data, software solutions, and how you've contributed to clients' understanding and implementation of sustainable practices. Use specific examples to showcase your technical expertise and your ability to connect this to clients' needs.

Share a structured approach, such as active listening, understanding their pain points, and being consistent in your follow-through. Provide examples of how your communication skills have helped you in previous roles to create long-lasting relationships built on trust.

Discuss the importance of understanding the client's needs, evaluating their current environment, and then aligning Novisto's solutions to address their specific challenges. Mention how you assess both technical and operational factors to ensure your recommendations are actionable and beneficial.

The best way to tackle this is by remaining calm, acknowledging the question, and providing the best possible insight. If you don't know the answer, assure the client you'll follow up post-meeting with the correct information. This shows honesty and commitment to thoroughness.

Use this opportunity to share a specific example where your collaboration with sales led to success. Highlight how your technical expertise complemented the sales approach and improved the client's experience while ultimately driving results for the company.

Demonstrate your commitment to continuous learning by mentioning specific resources you follow, like industry journals, webinars, or tech conferences. Discuss how this knowledge contributes to your role and benefits clients by presenting current, effective solutions.

Share an instance where you had to navigate client dissatisfaction. Focus on how you listened to their concerns, worked collaboratively to find an alternative solution, and ultimately turned the situation around to leave them satisfied.

Discuss your structure for demos: starting with understanding the client’s needs, tailoring the content of the demo to focus on features that address those needs, and engaging with the audience during the presentation to ensure they are following along and involved.

Describe your organizational strategies, such as using project management tools, setting clear deadlines, and regularly checking in with stakeholders. Highlight that effective prioritization is about understanding project urgency and relative importance to business goals.

This is your chance to convey your passion for sustainability and the impact technology can have on driving it. Express your admiration for Novisto’s mission and how your skills align perfectly with contributing to their vision for better ESG data management solutions.