Patient Care Coordinator (ON SITE) - job 1 of 2

As a Patient Care Coordinator at Blink Health, you'll play a crucial role in patient outreach, helping with enrollment, benefits coordination, and insurance verification. You'll also be responsible for providing assistance regarding medication access, ensuring that patients receive the support they need during their healthcare journey.

To qualify for a Patient Care Coordinator position at Blink Health, you should have a high school diploma or GED, although a Bachelor’s degree is preferred. Additionally, a minimum of 1-2 years in customer service or an inbound call center is required, along with appropriate industry experience.

Key skills for a Patient Care Coordinator at Blink Health include strong verbal and written communication abilities, technical aptitude, analytical skills, and operational focus. A passion for patient care and the ability to work effectively in a team environment are also essential.

The Patient Care Coordinator position at Blink Health offers various shift options. You can choose from shifts like 12 PM to 8 PM, 1 PM to 9 PM, or rotational shifts between 8 AM and 9 PM, all from Monday to Friday, allowing flexibility to suit your schedule.

At Blink Health, Patient Care Coordinators enjoy an array of benefits including health coverage, a 401(k) plan, holiday pay, eligibility for overtime, a casual dress code, and perks like free snacks and parking. We value our employees and aim to create a supportive workplace.

To effectively answer this question, discuss your method for prioritizing tasks based on urgency and patient needs. Highlight your organizational skills and how you adapt to changing contexts, emphasizing the importance of maintaining a patient-centric approach.

When answering this question, share a specific scenario where you effectively communicated with a patient who was dissatisfied or confused. Discuss the steps you took to resolve their issues and ensure their needs were met, showcasing your problem-solving and empathy.

To respond convincingly, articulate your commitment to patient wellbeing and share personal stories or experiences that fuel your motivation. Emphasize how contributing to someone’s health journey inspires you, reinforcing your passion for healthcare.

In your response, outline your coping strategies for managing stress, such as time management, regular breaks, or seeking support from teammates. Illustrating a healthy approach to stress shows your capability to thrive in Blink Health’s dynamic environment.

Highlight your familiarity with specialized software, CRM systems, or other technical tools relevant to the Patient Care Coordinator role. Emphasize your adaptability in learning new technologies and the role they play in streamlining patient interactions.

Discuss your understanding of compliance regulations such as HIPAA and best practices for maintaining patient confidentiality. Share any training or experiences you've had that equipped you with the knowledge to navigate these important legalities.

Choose an example where you collaborated on a project or initiative in healthcare. Illustrate how you communicated with your team, addressed differing perspectives, and contributed to a successful outcome, which aligns with Blink Health's collaborative culture.

Demonstrate your research about Blink Health by summarizing its mission to make prescriptions accessible and affordable. Mention specific programs like BlinkRx and how they impact patient care, reflecting your enthusiasm for being part of this innovative company.

In your response, emphasize your approach to de-escalation and empathy. Explain how you would listen actively, validate their feelings, and strive to understand their perspective while guiding them toward a resolution, showcasing your conflict resolution skills.

Answer by outlining your attention to detail and any specific methods or techniques you use for accuracy, such as double-checking data or using checklists. This shows your dedication to precision, which is essential for the Patient Care Coordinator role.