Onboarding Specialist

Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us one of the highest rated fundraising/donor CRMs on the market.In addition to creating thriving nonprofits, we’re also in the business of creating thriving employees. At Bloomerang, you’ll be a part of a mission-driven culture built on the core values of Empathy, Unity, and Transparency. We know the key to our success is our people, and we’re proud to be home to some of the most innovative and skilled employees in the workforce today.The RoleAs an Onboarding Specialist, you will be providing 1:1 virtual follow-ups with customers as they learn to use their purchased products through the Learning Management System. You must be comfortable managing multiple projects and ensuring on-time deliverables while keeping internal teams and customers accountable through the Getting Started Journey. The Onboarding Specialist will have strong communication skills and will be comfortable working in a customer-facing environment.What You Will Do• Manage the customers’ Getting Started Journey.• Own the 1:1 virtual follow-up sessions to ensure learning content understanding.• Assist customers with value recognition in their purchased platform(s).• Act as a point of contact throughout the Customer Getting Started Journey.• Manage customer hand-offs between internal Bloomerang teams.What You Need to Succeed• 1-2 years of experience supporting SaaS CRM onboarding and training in a virtual and/or on-site environment with a strong focus on customer onboarding best practices• 1-2 years of project management experience with SaaS customer onboarding and are comfortable serving as the primary contact between internal and external stakeholders helping ensure deliverables are met.• Strong organization skills and the ability to prioritize tasks to meet deadlines and goals• Have a strong technical proficiency and are able to quickly learn and understand new software products and concepts• Excellent written and verbal communication skills• Skilled in using Excel for reviewing and troubleshooting customer data import filesNice to Haves But Not Required• Foundational understanding of data migration processes• Experience with Bloomerang products• Experience with supporting Non-Profit Organizations• Experience with supporting Non-Profit CRM solutionsBenefitsHealth + WellnessYou’ll have access to generous health, vision, and dental insurance options, as well as a free subscription to Bright, a wellness platform that offers live and on-demand fitness, meditation, mindfulness, and nutrition classes.Time OffYou’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave.401kYou’ll receive a 401k match to help invest in your future.EquipmentEverything you need to be successful, shipped right to your door.CompensationThe salary range for this position is: $53,500 - $80,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.LocationThis is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time.AccommodationsApplicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application.Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.