Software Engineer (Technical Support)
About Blueprint
At Blueprint, we’re on a mission to empower therapists with world-class tools so they can focus on what matters most—delivering exceptional mental health care.
Our AI assistant is purpose-built for therapists, automating the administrative tasks that slow them down and enabling them to operate at the top of their license. With Blueprint, therapists aren’t just managing their work; they’re supported by tools that understand the context of each client interaction. Compared to legacy software tools, Blueprint feels more like having the world’s best executive assistant at your side.
Today, over 40,000 therapists use Blueprint to enhance care for hundreds of thousands of clients. We’ve found strong product-market fit and are scaling rapidly to meet demand.
Our organization is very flat and our team is intentionally small and talent-dense. We like people who are truthseekers, creative, and passionate about improving mental health care.
We’re a remote-first company (US and Canada only, for now) and come together in person a few times a year to connect, have fun, and help shape the future of mental health care.
Who we're looking for
Blueprint is growing fast, and with our recent success in executing a bottom-up, product-led growth strategy, we are seeking a software engineer to join our team and help us support customers and diagnose and troubleshoot problems when using the Blueprint platform.
- Front end, backend, and relational database skills
- Strong communication skills and ability to collaborate with customer support specialists and other members of the Engineering team
- Comfortable working in an early-stage, venture-backed startup, where things move quickly
- Curious and hungry to do a wide variety of technical work: tracking down errors, investigating and solving data problems, tracing through code paths to find and fix problems, understanding the root cause of issues and proposing holistic solutions
What you’ll do
- Work in our JavaScript/TypeScript stack (React, React Native, Express, NestJS) running in Amazon Web Services
- Diagnose and troubleshoot customer support issues by examing logs, database tables, application code, and integrations between our platform and customer systems
- Fix bugs, resolve issues, and make enhancements to improve troubleshooting
- Collaborate with customer support specialists to become an expert in how to use our platform and learn how it works "under the hood"
- Implement diagnostic and repair tools for internal users
- Pair program with other Engineering team members as needed
- Collaborate with other Engineering team members to improve engineering processes and tools
Why join Blueprint
- Impact: Work on products that make a meaningful difference in mental health care.
- Growth: Join a fast-growing venture-backed company with ample opportunities for professional development.
- Innovation: Be at the forefront of using data to shape the future of mental health technology
- Web application development experience
- Comfort using APIs (HTTP + JSON)
- Comfort with relational databases (we use PostgreSQL)
- Comfort with JavaScript or TypeScript
- Familiarity with cloud platforms (we use Amazon Web Services)
- Experience or motivated curiosity in using large language models (LLMs) and other generative artificial intelligence tools
- Excellent critical thinking and problem-solving skills
- Competitive salary and equity
- 100% remote – no office, no commuting
- Health, dental, and vision insurance (Blueprint covers 75% of the premium for you and all dependents)
- Paid Maternal/Paternal leave
- Semi-annual team gatherings (in Chicago!)
- Unlimited PTO
- Opportunities to grow with the company and shape our product
- Hardworking, mission-driven, friendly coworkers
Average salary estimate
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At Blueprint, we're on the lookout for a passionate Software Engineer (Technical Support) to join our dynamic team. Our mission is all about empowering therapists with top-notch tools that let them focus on what truly matters—providing exceptional mental health care. As a Software Engineer at Blueprint, you’ll play a crucial role in supporting our customers and diagnosing technical issues with our innovative platform. Your expertise in front-end and back-end technologies, combined with strong communication skills, will allow you to collaborate effectively with our customer support team and engineering colleagues. You’ll work with our JavaScript/TypeScript stack (think React, React Native, Express, and NestJS) and dig into troubleshooting customer support issues by examining logs and application code. If you're the type who thrives in a fast-paced, early-stage startup environment and has a curious disposition toward solving complex problems, we would love to hear from you. Not only will you be part of a noble mission to improve mental health care, but you'll also enjoy the perks of working remotely, alongside a tight-knit team that values creativity and critical thinking. Plus, our competitive salary and inclusive benefits package, including unlimited PTO, make it a pretty sweet deal. Join us at Blueprint, and let’s make a meaningful impact together!
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