Service Advisor (BMW)

As a BMW Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.

RESPONSIBILITIES:

• Making appointments, processing repair orders, quotes and invoices
• Providing customer support via phone and face-to-face at the dealership
• Qualifying customer problems and logging them for technicians to review
• Ensuring customer approval for all remedial work to be carried out
• Promoting our range of vehicle parts and accessories
• Internal coordination of service work to adhere to commitments made to customers
• Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle
• Keep clients informed of the status of their repairs via phone, email, and face-to-face at the dealership; take meticulous notes on all client interactions and communications
• Coordinate with fellow team members regarding service work to adhere to commitments made to customers
• Process repair orders, quotes, and invoices; qualify client concerns, log them for technicians to review, estimate costs and time for work to be carried out, and obtain client approval for all work to be performed

QUALIFICATIONS:

• Prior experience as a service advisor or service writer required
• Candidates MUST possess above-average phone and communication skills
• Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on BMW products and services
• Excellent follow-up and follow-through skills to ensure client satisfaction
• Must have the ability to communicate technical information in non-technical terms to clients
• Ability to evolve and adapt to changing business needs

Expected Hours of Work:

This is a full-time position. Generally, work is performed Monday through Saturday with Sundays and one other day off during the week. You’re required to work on Saturdays and some late nights.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status