Account Manager

As an Account Manager at BnBerry, you'll be responsible for building and maintaining strong relationships with hotel clients, driving revenue growth, optimizing performance, negotiating better rates, and providing support to Account Executives. Your role will also involve utilizing CRM tools to track activities and collaborate with various internal teams to ensure client satisfaction.

To thrive as an Account Manager at BnBerry, candidates should have over a year of sales or business development experience, particularly within hotel revenue or leisure sales. A deep understanding of the hospitality industry and experience with reservations platforms is vital. Familiarity with CRM systems and excellent communication skills are also important for success in this role.

BnBerry offers a supportive environment for professional growth, including competitive salaries and performance-based incentives. As an Account Manager, you will have opportunities to learn and develop your skills in the fast-evolving TravelTech industry, along with access to additional training and resources to enhance your career.

Working as an Account Manager at BnBerry means being part of a dynamic and innovative team that is leading the way in the TravelTech industry. The flexible, remote work environment allows you to balance your work and personal life while contributing to meaningful projects that enhance the customer experience in hospitality.

At BnBerry, Account Managers utilize CRM tools like Hubspot to track sales activities, manage client interactions, and maintain accurate account records. These tools help in providing valuable insights and streamline processes, enabling you to focus more on building relationships and driving results.

When answering this question, focus on specific examples from your past roles where you successfully built and maintained client relationships. Highlight your strategies for communication, problem-solving, and how these efforts contributed to customer satisfaction or revenue growth.

In your response, emphasize the importance of data analysis. Discuss how you would assess performance metrics, identify underperforming areas, and propose strategic recommendations to help hotel clients maximize their revenue effectively.

Your answer should reflect on your negotiation philosophy—whether you prioritize win-win outcomes, emphasize understanding client needs, or focus on value creation. Provide a concrete example of a successful negotiation you've executed in the past.

Discuss your organizational strategies, such as prioritizing tasks, using CRM tools, and setting up reminders. Share an example where you managed multiple accounts and the positive outcomes of your approach.

Mention the specific CRM tools you have experience with, such as Salesforce or Hubspot. Explain how these tools have helped you track activities, manage relationships, and improve overall efficiency in your previous roles.

Indicate your methods for staying informed—whether through industry publications, webinars, or networking with professionals in the field. Highlight how this knowledge helps you provide better service and advice to your hotel clients.

Share a specific situation where a conflict arose and describe how you approached it. Focus on your communication skills, empathy, and the steps you took to reach a satisfactory resolution.

Your answer should reflect your intrinsic motivations, such as the drive to solve problems, achieve targets, or build strong client relationships. Share how these motivations have fueled your previous successes.

Tailor your response to reflect an understanding of BnBerry's mission and innovative solutions in the TravelTech space. Convey your enthusiasm for contributing to their goals and your eagerness to be part of a team that values client relationship management.

Provide an example that demonstrates your ability to adapt and learn under pressure. Discuss the steps you took to gain the necessary knowledge and how it helped achieve successful outcomes for your clients or projects.