Configuration Analyst (Implementations Specialist)

We are evolving the world of frontline workforce management, focusing on the success of our customers by helping them engage and inspire their teams and workforces.

We are seeking a Configuration Analyst to provide support and assist in the implementation of new customers. This role is critical within the Professional Services team, also offering assistance to Customer Success Teams. You will collaborate with stakeholders on projects and oversee the technical aspects of implementations for new and existing customers.

Candidates should have a strong interest in B2B Enterprise SaaS implementation, HR domain experience, and an eagerness to learn in a high-energy, high-impact environment. Expect to spend at least 75% of your time working US business hours (9 am - 6 pm US EST) as most client meetings are held during this time.

Responsibilities:

• Assist with implementation projects, partnering closely with clients' technical sponsors on configuration and testing.
• Complete technical setup of workflows designed for hiring, managing, and retaining frontline workers.
• Follow project plans and contribute to weekly status reports to ensure milestones and work quality.
• Maintain configuration workbooks and documentation of customer settings. Identify and mitigate implementation risks proactively.
• Facilitate User Acceptance Testing (UAT) tailored to customer configurations.
• Support Implementation Managers and Customer Success Managers with customer success plans, product rollouts, and adoption efforts.
• Build strong relationships with customer stakeholders and cross-functional teams, ensuring smooth communication and issue resolution.
• Report and track bugs and enhancement requests impacting users.

• Bachelors in Arts/Bachelors in Science or equivalent degree.
• 2-3 years of relevant work experience in a related role (which may include technical support, project management, product implementation, account management, customer success, among others).
• Top-notch communication skills, both written and verbal.
• Fluency with Microsoft Office (particularly Excel) and Google Apps.
• Organization and efficiency in time management and an ability to juggle many ongoing initiatives with grace.
• A knack for data analysis and process/operations improvement.
• A passion for problem-solving and a comfort with change. Any small, early-stage business faces big challenges, and candidates should be prepared to proactively identify and solve challenges on the fly.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave