Job details

Senior Tech Support Advocate

WHAT YOU’LL LIKE ABOUT US

Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.
We geek out on new ideas, proposals, and anything that will positively impact our clients and of course, you!
We’ve got training sessions in store to help you level up your skill set.
With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
We have rest and relaxation benefits.
We also cap off every week with a bit (a lot) of competitive board games.

WHAT IS YOUR ROLE

We’re on a mission to keep children safer online - both at home and at school. We use cutting-edge machine-learning technology to detect issues like cyberbullying, sexting, signs of depression, suicidal thoughts, and more. We also offer internet filtering and limits.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

Act as the company gatekeeper using computer technology to handle in-app chats, email inquiries, and phone calls.
Respond to inbound customer service questions about product functionality, pricing, billing, and generally advise on company information.
Help customers via phone to set up their accounts or troubleshoot issues, escalating when needed.
Provide suggestions for improvement or new features based on customer feedback and work with our engineering team to implement them.
Handle cancellation requests and attempt to win customers back by gathering information and offering solutions.

2+ years of related experience is required for applicants with a Bachelor's degree.
Excellent written and verbal communication skills via email, telephone, in-person, chat
Learn quickly and exhibit tech savviness.
Ability to work under pressure, organize, and prioritize responsibilities.
Experience speaking about technology with non-tech-savvy customers.
Knowledge of Google Suite, and Intercom (or other ticketing system).

We recognize people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. We encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.