Job details

Bookkeeping Software Customer Support - Remote - job 2 of 6

Why Working Solutions:

Working Solutions seeks independent contractors experienced in bookkeeping practices and using accounting software in order to assist customers. In this program, you will help callers with questions related to accounting software processes, ledger entry, navigation, and other troubleshooting needs. Proficiency in QuickBooks Online or comparable accounting software is required. This is a remote, independent contractor role that provides customer support through phone.

At Working Solutions, we work with top national brands to humanize their customer experience. When you join our network of remote customer care PROs — aka “the WooHoo! Crew”, you will have access to work on different contracts exclusive to Working Solutions.

Why join the WooHoo! Crew? There are many perks to contracting with Working Solutions:

Work from home

No hassles of commuting

Schedule your own hours

Work when it's convenient for you

Gain experience in different industries

High pay rates

About our application process

This is one of the many contract opportunities that are currently available at Working Solutions. Once you have joined our network of remote customer care PROs, you will be able to view all open contracts.

When you are ready to apply, click “Apply Now” and complete your profile. You will then be prompted to complete an online assessment which takes about 30 minutes to complete. If you are among the qualified candidates, you will receive an emailed invitation within 24 hours to log in to our online portal, Vyne, to complete a technology scan and view and apply to the contracts that match your interests. You can view our technology requirements here. You can find more information about our hiring process here. Learn more about what it means to be an independent contractor.

Overview:

Bookkeeping Software Customer Support contractors working this program will help callers with questions related to software processes, ledger entry, navigation, and other troubleshooting needs. This is a remote independent contractor role.

Schedule

Flexible schedule opportunities
Contractors schedule available hours Monday-Friday 8am-8pm Central Time

Compensation

Independent Contractors on this program will earn $0.34 per handle minute and are guaranteed a minimum of 45 minutes for each hour if logged in and available for the full 60 minutes.
Contractors can expect to earn $15.30-$20.40 per hour based on call volume and availability.

Required Skills:

Proficiency in QuickBooks Online or comparable accounting software
Bookkeeping/accounting expertise to include AR, AP, journal entries, reconciliation, etc.
Customer service experience and demonstrated ability to deliver high-quality customer service over the phone in a virtual or "brick and mortar" call center environment
Strong ownership of customer issues in order to take control of the situation and provide confident resolution
Friendly tone and professional demeanor
Self-motivated and resourceful
Tech-savvy and avid computer user

Technology & Equipment Requirements

Personal computer (no tablet)
Broadband internet connection, at least 10 Mbps download and 3 Mbps upload speeds
Wired internet connection (no wi-fi)
Windows 10 or Windows 11 operating system
No VPN; computers may not connect to internet services through a private VPN during Working Solutions working time. Examples: NordVPN, McAfee VPN, etc.
Valid antivirus software installed, running and up to date
Wired USB headset with microphone

Full PC requirements

Work Environment Requirements

Quiet, uninterrupted space
Organized desk area

Important Information:

At Working Solutions, we work with brands in various industries to humanize their customer experience. When you join our WooHoo! Crew, you’ll have access to apply to several contracts exclusive to Working Solutions independent contractors.

With Working Solutions, you work when it’s convenient for you. Our contract hours range from 15 to 40+ hours per week and you can select the available hours that are convenient for you! Contract pay rates vary depending on the client, but we make sure we offer the best rate possible to our contractors.

Want to learn more about what it’s like as an independent contractor with Working Solutions? Visit us at jobs.workingsolutions.com or check out what some of our Customer Care PROs have the say…

Contractors on this program must live in and work from the United States. We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.

Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.

By Working Solutions

Welcome to Working Solutions, a leading provider of at-home, customer-service jobs. From cool corporate jobs to thousands of virtual contact center agents throughout the United States and Canada, we always have opportunities for high-energy indivi...

FUNDING

INDUSTRY

TEAM SIZE

LOCATION

Hybrid, based in Dallas, TX

DATE POSTED

July 21, 2023