Power Tools Technical Support Specialist

Do you want your ideas to shape the technology of the future? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve the lives of people across the world.

Welcome to Bosch.

The Bosch Group operates in four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology employing over 420,000 associates in 128 countries worldwide – 85,000 associates in research and development, of which nearly 44,000 are software engineers, and more than 6,000 associates in the UK and Ireland.

Want to be part of a team offering the best service to Bosch Power Tool customers?

We are looking for the right candidate to help us achieve our goal of offering the best service, and your contribution is vital.

Areas where you can support are:

• Provide technical support to both the User and Customer Care Centre, Bosch field sales force and directly with Bosch customers
• Arranging of collections of repairs from users and answering questions about the progression of their repair
• Sending of parts drawings and correct spare parts selection
• Handling customer complaints/claims in association with our legal team
• Working with other areas of Bosch Power Tools to improve processes and efficiency
• Liaise with Bosch Service Centre repair Manager on technical topics
• Provide technical/system training to the User and Customer Care Centre
• Support central QMM dept

What distinguishes you

• Must have great people skills and be customer focused
• Must have excellent written English and telephone manner
• Must be able to work under pressure and show good attention to detail
• Must be proficient in Microsoft office, especially Word and Excel
• A driving licence is advantageous
• Have experience of diagnosis and repairing in a workshop environment is desirable

37.5 hrs a week

Role is officed based at our head office situated in Denham near Uxbridge

Hybrid working is available with up to 2 days a week being available for home office