Payment Operations Specialist

The Payment Operations Specialist at Bottomline is responsible for analyzing and resolving payments that have been processed incorrectly. This includes monitoring reversal requests, ensuring timely service level agreements (SLAs) are met, and communicating with clients and bank partners. The role requires a strong focus on process improvement and effective communication to enhance client satisfaction.

To apply for the Payment Operations Specialist position at Bottomline, you should have at least one year of experience in Treasury, Cash Management, Operations, Collections, or Banking. A Bachelor's degree in Accounting, Finance, Economics, or a related field is also required. Proficiency in Microsoft Office, especially Excel, is essential, along with strong communication skills and a detail-oriented approach.

Bottomline prioritizes client delight by emphasizing timely communication and effective problem-solving in the Payment Operations Specialist role. By actively monitoring and addressing misdirected payments, the Specialist ensures that clients receive prompt resolutions. The role also encourages collaboration with various stakeholders to enhance the overall client experience.

Essential skills for the Payment Operations Specialist at Bottomline include strong attention to detail, excellent communication abilities, and proficiency in problem-solving. Candidates should also possess a collaborative spirit, a client-centric attitude, and an understanding of NACHA rules and regulations to navigate processing complications effectively.

Bottomline offers ample growth opportunities for a Payment Operations Specialist, including participation in process improvement initiatives and engagement in subject matter level testing for future Paymode-X releases. The dynamic environment promotes skill enhancement and offers pathways to advance your career through various internal programs.

When answering this question, highlight any specific roles where you've managed payments or collections. Discuss the processes you have used, your level of responsibility, and how you ensured accuracy and timeliness in your duties. Share examples of how you've successfully resolved issues.

Discuss your approach to time management and prioritization. Explain how you assess the urgency of each task and your method for ensuring that critical deadlines are met without compromising quality. Give examples of how you’ve managed multiple urgent requests in the past.

Provide details on your experience with software related to payment processing or cash management. Mention any particular tools, especially if familiar with Microsoft Excel, that have helped you perform your job effectively, as well as any relevant training you’ve received.

Share your strategies for maintaining clear and professional communications with clients. Discuss the importance of being proactive and thorough in your communications to build trust and ensure resolution of their payment concerns.

Offer a specific example that demonstrates your problem-solving skills. Explain the situation, the steps you took to resolve it, and the positive outcome for both the client and your company. Focus on your ability to think critically under pressure.

When asked about NACHA rules, describe your knowledge of the National Automated Clearing House Association’s regulations that govern automated payments. Discuss how this knowledge influences your daily work and helps ensure compliance in processing payments.

Use this opportunity to convey your passion for the payments industry and your admiration for Bottomline's mission. Share how your skills align with the company’s values and how you aim to contribute to their objectives while growing in your career.

Talk about your approach to accepting and utilizing feedback as an opportunity for growth. Provide an example of a time when you received constructive criticism and how you used it to improve your performance or workflow.

Discuss your experience working within a team and why collaboration is critical in the payment operations role. Provide examples of team projects and how you contributed to achieving common goals.

Explain your methods for organization, such as using spreadsheets, task lists, or project management tools. Mention how you ensure that no detail slips through the cracks while handling concurrent tasks.