Service Technician - Golden, CO

As a Service Technician at Denver Industrial Pumps, your primary responsibilities include evaluating and repairing various pump types such as AODD pumps and vertical turbine pumps. You'll also handle tasks like inspecting mechanical seals, machining components, and even assisting sales teams with customer-related issues. Additionally, you'll maintain shop equipment and ensure that all repairs are executed to the highest standards.

To be a qualified Service Technician at Denver Industrial Pumps, candidates typically need a background in mechanical engineering or a related field, alongside hands-on experience in pump repair and maintenance. Proficiency in electrical wiring and schematics is also essential. A strong attention to detail and excellent problem-solving skills are critical to success in this role.

In the role of Service Technician, you will work on a diverse array of pumps, including AODD pumps, vertical turbine pumps, and multi-stage pumps among others. You'll be exposed to various brands and models, such as Goulds and Grundfos, providing ample opportunity to expand your technical expertise.

Absolutely! Denver Industrial Pumps emphasizes professional development. As a Service Technician, you'll have opportunities to further your skills in areas like electrical wiring and custom fabrication while working alongside experienced professionals. Your growth is in our best interest because it helps us serve our customers better.

Denver Industrial Pumps supports its technicians through hands-on training and collaboration with seasoned experts in the field. Additionally, the company provides resources for learning about new technologies and repair techniques, ensuring that you remain at the forefront of the pump service industry.

Be prepared to detail any specific pumps you’ve worked on, the repairs you conducted, and the outcomes. Highlight your troubleshooting steps, any challenges faced, and how you overcame them, demonstrating both technical skill and problem-solving abilities.

Discuss the importance of personal protective equipment (PPE) and procedures you follow for ensuring safety. You might talk about lockout/tagout (LOTO) protocols and any other safety training you’ve received related to pump maintenance.

Mention specific resources or networks—such as online forums, industry newsletters, or training opportunities—that you use to stay current. Highlight your eagerness for continuous learning and how it has benefited your past work.

Outline a systematic approach you follow when diagnosing problems—starting from gathering information from users, to reviewing pump specs, testing, and troubleshooting. This shows your thoroughness and analytical thinking.

Share a specific incident where you encountered a tough repair situation and how you analyzed the issue, the steps you took to resolve it, and what you learned from that experience.

Describe your prioritization strategies when dealing with multiple repairs or service orders. Discuss how effective communication with your team helps in managing workload and ensures tasks get done on time.

Talk about both technical skills, such as mechanical aptitude and electrical knowledge, and soft skills like communication and teamwork. Emphasize how these skills come together to achieve effective service delivery.

Showcase your customer service skills by discussing an example where you've successfully managed a challenging customer interaction. Highlight your ability to listen, empathize, and provide solutions.

List specific tools and equipment that are crucial for pump repair, perhaps mentioning how you choose the right tool for the job. This reflects your hands-on knowledge and preparation.

Express your enthusiasm for the position, detailing why Denver Industrial Pumps’ commitment to excellence and innovation resonates with you. Share what you hope to contribute to the team and how you envision your career within the company.