Cafe Operations Specialist - West Wall Bar and Cafe
Bouldering Project’s mission is to foster meaningful human connection with the most inspiring and inclusive climbing, movement, and community spaces. We care deeply about humans. We’re driven by the pursuit of better. We create joyful places and pathways for climbing, fitness, yoga, and social experiences that inspire people to challenge themselves and engage in a lifestyle centered around health, friendship, and purpose.
Cafe Operations Specialists are responsible for welcoming and assisting the customers at West Wall, SBP's Cafe and Bar, as well as maintaining a clean, safe, and presentable facility. Individuals in this position will process transactions at registers, prepare and serve coffee, beer, and food orders, support our mission of high quality customer experiences, and complete other unique customer service functions.
GENERAL RESPONSIBILITIES
- Bring the West Wall experience to life by helping to create an inclusive environment where all customers and team members feel welcome
- Actively responds to customer needs and feedback, Identifies, researches, and resolves customer issues.
- Process transactions and orders in alignment with West Wall and SBP customer service goals.
- Proactively engage with customers and the community in all areas of West Wall whether taking order for coffee, preparing food, or helping to host an event.
- Be a team player, stay curious, adaptable and have a desire to learn and contribute
- Perform restaurant opening duties to include but not limited to food preparation, stocking and rotating product, setting up displays, etc
- Perform restaurant closing duties to include but not limited to storing product, cleaning restaurant and restaurant equipment
- Prepare and serve quality beverage and food options in a community-oriented and fast-paced environment
- Maintains a clean, organized, and presentable facility and retail area for members and guests.
- Maintains and stocks retail and food prep areas
- Works with the maintenance team and other staff to perform regular cleaning duties.
- Follows opening and closing cleaning and facility procedures.
- Other duties as assigned.
- Valid WA State Food Worker card
- 21 yrs or older
- Current certification for responsible alcohol service.
INTERPERSONAL CONTACTS
It is imperative to maintain excitement about the culture and community at the Seattle Bouldering Project. Cafe Operations Specialists are at the forefront of this aspect of the gym. Cafe Operations Specialists are the representative of the community supported by West Wall and SBP and must conduct themselves accordingly.
WORKING CONDITIONS
Many duties require the availability to work a flexible schedule based on business needs and events, including evenings and weekends. Staff duties often occur before and after operating hours.
COMPENSATION
Additional benefits include free gym membership for employee and significant other, 401k plan, sick and safe time in accordance with local laws, retail discounts, work/life balance for all employees; healthcare and PTO is available for employees averaging at least 30 hours/week.
Bouldering Project strives to embody equal opportunity in our workplaces. We believe that different perspectives and identities strengthen our communities and unlock our potential.
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As a Cafe Operations Specialist at the West Wall Bar and Cafe in Seattle, WA, you get to play a vital role in creating a welcoming and inclusive environment for our community. At Bouldering Project, we truly believe in fostering meaningful human connections, and you'll be at the forefront of this mission. Your day will involve engaging with customers, taking coffee and food orders, and ensuring that everyone has a fantastic West Wall experience. It's not just about serving drinks and snacks; it’s about making friends and helping our patrons feel at home. You'll manage transactions with ease and efficiency, all while maintaining a clean and inviting space. You’ll have the chance to showcase your culinary skills as you prepare delicious coffee, beer, and food items, supporting our aim for high-quality customer experiences. We understand that teamwork is the backbone of any vibrant community space, so we expect you to stay curious, engage actively with customers, and contribute to a hospitable atmosphere. Remember, attention to detail is key, whether it’s stocking the food prep areas or ensuring cleanliness throughout the café. The working conditions can be dynamic, with evenings and weekends being part of the schedule, but what’s more rewarding than being a part of a passionate team that values health, friendship, and purpose? With a starting pay ranging from $17.27 to $21 an hour, plus various benefits like a free gym membership and a 401k plan, you can grow both professionally and personally. If you have a love for community and adventure, your career at West Wall could be just the place to grow.
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