Cloud Support Engineer (331)

As a Cloud Support Engineer at Ubiminds, your role includes both internal and customer-facing technical support. You'll be resolving issues, becoming a product expert, and helping customers optimize their cloud setups. This is a dynamic position requiring strong analytical skills, problem-solving abilities, and excellent communication to handle both technical and non-technical inquiries. In addition, you'll develop automation tools and scripts that enhance user experience.

Ubiminds offers an impressive range of perks for Cloud Support Engineers, including full back-office support, remote work flexibility, and a state-of-the-art MacBook. You can participate in tech talks and enjoy social events like remote happy hours. Plus, we provide free English lessons with a native speaker to help boost your communication skills, positioning you for greater career advancements.

At Ubiminds, the work environment is portrayed as vibrant and inclusive, reflecting our remote-first culture. You will collaborate with other technology professionals in a supportive and high-energy space, focusing on continuous learning and professional development. Our enticing headquarters in Florianópolis is also open for those who enjoy an occasional office vibe, complete with snacks and relaxing benefits.

Ubiminds is dedicated to the growth of its Cloud Support Engineers, offering opportunities for ongoing education through workshops, mentorship programs, and peer-driven tech talks. You’ll interact with industry experts, thereby expanding your network and learning new skills that are crucial for your career in a fast-paced tech landscape. Additionally, we facilitate career guidance to help you navigate your professional journey.

Candidates who apply for the Cloud Support Engineer position at Ubiminds can expect a streamlined process that includes an initial chat with a Tech Recruiter, followed by deeper discussions that assess both technical fit and cultural alignment. The process may involve interviews with the client, with a focus on finding the best match for both the candidate and the company culture.

For a Cloud Support Engineer at Ubiminds, essential skills include advanced technical support experience, proficiency in AWS services, and expertise with Kubernetes. Strong analytical skills and the ability to communicate complex technical concepts to a mixed audience are also critical. Creativity in developing automation scripts using Python will enhance your capability to provide top-notch customer support and solutions.

When answering this question, provide specific examples of projects you've worked on, detailing the cloud services and applications you utilized. Highlight your proficiency in managing identities and access management within AWS or your experience deploying applications on Azure or GCP.

Describe a systematic troubleshooting process that includes identifying the problem, gathering information, replicating the issue, and applying potential solutions. Use specific examples to illustrate your problem-solving approach and your communication with the customer throughout the process.

Discuss your experience with automation tools you've created using Python or other scripting languages. Explain how these tools helped enhance processes and provide examples that demonstrate the problem-solving capabilities you applied throughout development.

Explain your familiarity with Kubernetes, including implementing and managing applications on clusters. Share experiences deploying services, managing resources, and troubleshooting issues related to orchestrating containers.

Describe your resources for continuing education, such as online courses, webinars, and tech forums. Share any specific books, podcasts, or professional groups you engage with that help you maintain your knowledge in the ever-evolving tech space.

Share a specific scenario where you encountered a challenging issue and detail the steps taken to resolve it. Emphasize your analytical skills, collaboration with teams, and the positive impact of your solution on customer satisfaction.

Discuss your approach to prioritization, such as assessing the severity of each issue, the impact on the customer, and deadlines. Providing a real-life example of a time you successfully managed competing requests can enhance your answer.

Share specific experiences where you integrated various services using APIs. Discuss any projects that involved building automation, connecting different platforms, or enhancing existing systems using API technology.

Highlight your communication skills by outlining a few strategies that involve simplifying concepts, using analogies, and making connections to relatable experiences. Use a recent example where you successfully educated a non-technical stakeholder.

Analyze the complexities that come with managing resources, usage tracking, and financial understanding in cloud environments. Discuss how you would address these challenges and propose solutions for effective cost management.