Enterprise Renewals Manager (East)

WHAT IS BOX

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. 

By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers 100,000+ businesses, including many top Fortune 500 companies who trust our secure collaboration platform to manage the entire content lifecycle.

WHY BOX NEEDS YOU

Box renews thousands of customers and hundreds of millions of dollars of subscriptions each year. For our largest and most-strategic customers the renewal period is to re-entrench our position and drive for customer expansion. Box needs you to drive the renewal process for some of our largest and most-strategic customers, working in collaboration with the Sales and Customer Success team to maximize value to the customer and revenue to Box.

This includes driving the renewal strategy, customer communication, negotiation, preparing of pricing options, identifying expansion opportunities, revisions to terms and conditions, preparing quotes, and obtaining contract signatures.

WHAT YOU'LL DO

• Manage 100+ customer renewals per year across the US East coast, Public Sector, and Canadian territories

• Engage with Box’s most strategic customers to ensure they have a seamless renewal experience and realize the current and future value they receive from the content cloud 

• Engage in consultative discovery conversations to uncover account expansion opportunities, solidify current product investments, and negotiate multi-year subscription opportunities.

• Coordinate across an internal set of multi-functional stakeholders such as accounting/finance, professional services, account executives, customer success, channel management, legal, and the deal desk to ensure maximum revenue is achieved within the renewal event 

• Create proposals, prepare contracts, and drive full agreement to closure

• Accurately forecast renewal outcomes on a monthly and quarterly basis in SFDC

WHO YOU ARE

• Experience negotiating $100k+ deals with complex commercial terms while navigating internal stakeholder requirements

• 5+ years B2B Enterprise Sales, Renewals, Enterprise Account Management, Procurement/contracting experience, or an equivalent customer facing role 

• Ability to make thought out decisions in the spirit of the strategic direction of Box while meeting the needs of supporting internal teams.

• Strong oral and written communication skills

• Ability to acquire an understanding of the general functions of other divisions and their role in assisting with Renewals

Head-over-heels about this role — but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

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