Job details

Scaled Customer Success Manager

Box is seeking a Scaled Customer Success Manager to engage with customers post-sale, driving user adoption and business value to support high retention. The ideal candidate is customer-centric, innovative, and proactive in providing outstanding customer success.

Skills

Strong communication and interpersonal skills
Ability to prioritize and manage multiple customers
Salesforce familiarity
Data-driven mindset

Responsibilities

Manage post-sales activity for hundreds of Box’s Scaled customers
Demonstrate high-touch and one-to-many tactics with customers
Develop and iterate on scaled playbooks and engagement strategies
Analyze customer data to build and execute engagement strategies
Function as the voice of the customer internally at Box

Education

Degree required

Benefits

Fair and equitable compensation practices
Eligibility for equity and benefits
Healthcare benefits and additional perks

To read the complete job description, please click on the ‘Apply’ button

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By Box

Box is the market leader for Cloud Content Management and our mission is to power how the world works together through a single platform for secure content management, collaboration, and workflow.

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