Custodian I - job 1 of 3

As a Custodian I at Boyd Gaming Corporation, your key responsibilities include cleaning and maintaining public areas such as hallways, lobbies, and locker rooms. You'll also handle the delivery and retrieval of items like rollaway beds and irons for guest rooms, ensuring a neat and tidy environment. Additionally, you will be responsible for proper property clean-up, including materials related to bio-hazards, and stocking linen supplies in closets. Your day will involve a lot of physical activity, which is essential for the role.

To qualify for the Custodian I position at Boyd Gaming Corporation, applicants must be at least 18 or 21 years old, depending on state law and property requirements. A high school diploma or equivalent is preferred, alongside at least one year of cleaning experience. The role demands the ability to stand and walk for extended periods and lift/carry up to 100 pounds, making physical endurance an essential qualification.

While it is preferred to have at least one year of cleaning experience for the Custodian I position at Boyd Gaming Corporation, those with a strong work ethic and a willingness to learn are also encouraged to apply. We value dedication and reliability just as much as prior experience.

As a Custodian I at Boyd Gaming Corporation, you can expect a fast-paced and dynamic work environment. You’ll be surrounded by a team that values cleanliness and guest satisfaction. The role involves a lot of movement and interaction with guests and other staff, making every day unique and engaging.

Boyd Gaming Corporation places a strong emphasis on employee well-being and development. We provide thorough training to ensure you feel confident in your role as a Custodian I. Moreover, we adhere to EEO guidelines, promoting a diverse and supportive workplace that aims to maximize value for our team members.

When answering this question, outline relevant cleaning roles you've held in the past. Mention specific tasks you performed, tools or equipment you're familiar with, and highlight your attention to detail. Share an example where your efforts made a significant impact on cleanliness and guest satisfaction.

Discuss your strategy for time management and prioritizing cleaning duties. You can showcase your ability to assess high-traffic areas that need immediate attention versus less urgent tasks. Emphasizing your flexibility and willingness to adapt to changing priorities will also resonate well.

Employ the STAR method to describe a challenging cleaning scenario, such as a spill or unusual mess. Detail the circumstances, actions you took to address the issue, and the outcome. Stress your proactive approach and commitment to maintaining high cleanliness standards.

Illustrate your customer service skills by emphasizing the importance of active listening and a calm demeanor. Discuss how you would address the issue immediately, offer solutions, and follow up to ensure the guest's satisfaction, demonstrating your commitment to service excellence.

Highlight your knowledge of safety protocols in the workplace. Discuss specific precautions you take while using cleaning chemicals and equipment, including wearing personal protective equipment (PPE) where necessary and following guidelines to stay safe, especially in areas requiring handling of hazardous materials.

Explain your routine for checking and maintaining cleaning equipment, such as reporting any malfunctions and ensuring supplies are organized and stocked properly. Mention how regular maintenance contributes to a more efficient cleaning process and professional appearance.

Share your passion for cleanliness and creating welcoming environments for others. Emphasize how customer satisfaction and teamwork inspire you to perform well in your role. Your enthusiasm and dedication can set you apart as a candidate who genuinely cares.

Discuss techniques you use to stay engaged during repetitive tasks, such as setting personal goals, taking breaks to remain focused, or varying your routine when possible. Emphasizing your commitment to maintaining high standards, regardless of task repetition, will show your work ethic.

Convey your appreciation for Boyd Gaming Corporation’s commitment to quality service and inclusivity. Share what attracts you to the role and how you align with the company values, highlighting your desire to contribute positively to the team and the guest experience.

Mention qualities such as attention to detail, reliability, and a strong work ethic. Explain how these traits contribute to a successful cleaning process. Describe how you embody these characteristics in your cleaning practices and overall work philosophy.