Remote Customer Success Manager - Brazil
Brafton is one of the world's leading content marketing firms, with offices in Boston, London and Sydney. We aspire to continually raise the bar on what people consider "marketing content." We create result-focused strategies and content to drive SEO, social engagement and leads for our clients. Our teams continuously build expertise across new media formats, including video, blogs, infographics and web design.
This is a fully remote, full-time contractor position open to candidates throughout Brazil. Please include a resume in English.
Brafton is searching for its next Customer Success Manager, who will be client-focused, self-motivated, digitally savvy and highly organized. The Customer Success Manager is Brafton's primary point of contact for selected Brafton clients and ensures a high-quality experience.
The Customer Success Manager has a focus on two areas: account management, and project management. You will consult and manage the execution and integration of custom content strategies that drive growth for organizations. To demonstrate success you must possess killer organizational skills and the ability to manage a wide variety of initiatives.
The Customer Success Manager has experience and expertise concerning every aspect of marketing, including:
Project Management You'll review all work - editorial, design and video - before it's delivered to our clients. You'll give the green light when work is on-brief and ready for client review, or provide actionable and timely feedback to our creative production teams if additional adjustments are required.
Account Management Our Customer Success Managers are focused on customer relationships, building a rapport with clients and truly understanding their business.
Platform Management You will provide hands-on onboarding, training, and support to new and existing users of the Brafton Content Marketing Platform.
This is a cross-functional role that requires the ability to successfully collaborate with many different teams and colleagues. Brafton Customer Success Managers have positive, results-focused dispositions and are cool under pressure.
- Serve as clients' primary point of contact;
- Coordinate the set up of prospect accounts for platform sales demos;
- Create and maintain client-facing delivery schedules;
- Schedule and lead weekly, bi-weekly, or monthly client check-ins;
- Work with the production teams to ensure that all tasks and deliverables are created on time and on brief;
- Build exceptional product knowledge and a deep understanding of our production processes;
- Collaborate with Brafton's sales and client experience directors to sell the next strategy to our existing clients, as well as drive upsells of additional platform users;
- Ensure that content or strategy issues are escalated and resolved quickly and effectively;
- Create and set up Lookerstudio (previously Datastudio) reports for clients;
- Provide clients with consultative advice on best practices and best practices with platform project structures, and the processes being reflected in platform projects.
- Exceptional communication skills with colleagues and clients alike;
- The ability to multitask;
- Good people skills;
- Attention to detail;
- The ability to provide the production teams with clear and meaningful feedback on work.
- Bachelor’s degree preferred;
- Excellent English composition skills;
- Minimum 1-2 years of relevant work experience preferred;
- Excellent written and verbal communication skills;
- Knowledge of the evolving digital marketing landscape;
- Technical knowledge of multiple email marketing platforms.
- 30 percent client-facing communication
- 30 percent internal project management
- 30 percent platform support & demo
- 10 percent misc.
Brafton, a leading content marketing firm with global offices in Boston, London, and Sydney, is excited to announce an opening for the Remote Customer Success Manager position in Brazil. This fully remote, full-time contractor role is perfect for those who are client-focused, digitally savvy, and highly organized. As a Customer Success Manager, you will be Brafton’s primary point of contact for our valued clients, ensuring they receive a premium experience engendered by effective account and project management. You will be entrusted with managing custom content strategies that promote growth and engagement for our clients’ businesses. Your day-to-day will involve consulting with clients, coordinating production processes, and facilitating seamless onboarding for the Brafton Content Marketing Platform. Strong organizational skills are a must, as you will oversee timelines, ensure all deliverables meet client expectations, and provide actionable feedback to our creative production teams. Collaborating closely with fellow sales and client experience directors will also be part of your role, as you aim to deepen client relationships and ensure satisfaction. A positive disposition and cool demeanor under pressure are key traits in thriving in this dynamic environment. If you have a passion for digital marketing and possess the ability to multitask and communicate exceptionally well, then this is the role for you. Join Brafton and help redefine what great marketing content looks like in today's landscape!
By
Brafton
Help businesses succeed by providing the most impactful, creative and scalable content marketing services and technology solutions to organizations across the globe.
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