Floor Lead - job 1 of 2

As a Floor Lead at Mejuri, your main responsibilities include championing exceptional customer service, coaching and developing team members, and ensuring smooth operations of daily business functions. You'll be actively engaged on the sales floor, helping to execute selling programs while maintain positive team dynamics. Additionally, you will support inventory management and visual merchandising, ensuring the store maintains its aesthetic appeal and operational efficiency.

To qualify for the Floor Lead position at Mejuri, candidates should have substantial experience in a high-volume retail environment. Key skills include exceptional people and organizational skills, critical thinking, and adaptability. You should also possess the physical capability to stand for long hours and lift moderate weights. A passion for fine jewelry and a commitment to customer satisfaction are essential to excel in this role.

Mejuri is committed to the growth of its employees, including Floor Leads, by fostering an environment of continuous learning and collaboration. You will receive ongoing coaching and feedback that focuses on both your personal development and team performance. The role is designed for proactive individuals who can identify challenges and create actionable plans to support team success.

The Floor Lead at Mejuri plays a crucial role in creating a personalized and memorable customer experience. You will enable your team to build connections with customers while striving to exceed their expectations. This includes articulating product knowledge, assisting with customer-centric campaigns, and fostering both new and existing customer relationships through exceptional service.

The Floor Lead role at Mejuri is guided by core values that emphasize teamwork, customer obsession, and empowerment. You will be encouraged to find creative solutions, raise performance standards, and actively seek customer feedback. Upholding Mejuri’s values allows you to contribute to a culture of inclusivity and excellence while driving business results.

To handle challenging customer interactions effectively, it’s important to listen actively to the customer’s concerns, empathize with their situation, and remain calm. Demonstrating problem-solving skills by offering solutions and alternatives can turn a difficult interaction into a positive experience, fostering customer loyalty.

To motivate my team, I would set clear, achievable goals and celebrate both individual and team successes. Regularly providing constructive feedback while leading by example fosters a positive environment. Encouraging collaboration and open communication allows team members to feel valued and engaged.

In a previous role, I identified key selling opportunities by analyzing sales data and implementing targeted training sessions for staff. I also initiated a customer loyalty program that encouraged repeat business. These changes resulted in a significant increase in sales over the quarter, demonstrating the impact of focused strategies.

On a busy sales floor, I prioritize tasks based on customer needs and business goals. I focus on high-impact activities that directly enhance sales or customer satisfaction. Utilizing team collaboration, we designate responsibilities, ensuring efficiency while remaining adaptable to changing situations.

Visual merchandising is vital to creating an inviting shopping environment that tells a story about the brand. It captures customer attention and drives interest in products. As a Floor Lead, I would collaborate closely with Visual Leads to ensure displays are engaging and align with promotional strategies, ultimately enhancing the shopping experience.

To ensure team knowledge of upcoming products, I would establish regular training sessions and communication channels where product information is shared effectively. Encouraging team members to experience products and stay informed allows them to provide authentic insights and recommendations to customers.

Contributing to a positive store culture involves fostering open communication, actively listening to team members, and promoting an inclusive environment. Supporting each other through challenges and celebrating achievements together strengthens teamwork, ultimately enhancing the overall customer experience.

Monitoring KPIs involves regularly reviewing sales reports and metrics to assess team performance. I would hold weekly meetings to discuss progress, identify areas for improvement, and strategize on how to achieve targets collaboratively. This data-driven approach helps in making informed decisions.

Effective team leadership requires strong communication, empathy, and adaptability. Building trust with team members encourages engagement and performance. Acknowledging individual contributions and fostering a supportive atmosphere are also crucial for a cohesive and high-performing team.

Dealing with inventory discrepancies starts with thorough investigation. I would review transaction records to identify potential errors and coordinate with the team to assess inventory processes. Implementing preventive measures through better training and regular audits can minimize future discrepancies.