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Job details

Communications Dispatch Coordinator, PRN

Company Description

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

Job Description

JOB SUMMARY: Responsible for providing highly responsive, rapid and reliable safety and security communication services to team members, visitors, and patients through the use of communications equipment including but not limited to, video surveillance equipment, infant safety devices, hand-held radio transmitter, computer-aided telephone switchboard, and computer terminal. Administers the resolution of minor and major emergency situations and/or alarms within the hospital or on hospital property. Interacts with vendors, patients, families and visitors ranging from school age children to the elderly.

Qualifications

Education & Training: High School diploma or equivalent required.

Work Orientation & Experience: One (1) year of experience in a telecommunications, clerical or office setting preferred. Experience and proficiency in office software systems required, focused on the following: Outlook, Word, Excel, and Power Point. Experience operating a multi-line switchboard preferred.  EPIC experience preferred.

Skills & Abilities: Ability to: a) handle multiple tasks simultaneously; b) operate equipment such as a PC, FAX, multi-line phones, mobile radios, and closed circuit television systems (CCTV); c) communicate effectively and efficiently with internal and external customers. Excellent verbal communications skills and good manual dexterity. Ability to quickly analyze problems and develop and implement solutions. Outstanding service excellence skills. Must be able to work well under pressure and during emergency situations. Able to quickly dispatch incoming calls. Available and required to work a 24/7 operation including but not limited to split shifts, days, nights, weekends, holidays, and extra hours as needed. When so ordered during an emergency activation of the EOP requiring their services, works additional hours as their supervisor may direct.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation

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CEO of University of Maryland Medical System
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Mohan Suntha, MD, MBA
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Average salary estimate

$35360 / YEARLY (est.)
min
max
$35360K
$35360K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Communications Dispatch Coordinator, PRN, University of Maryland Medical System

At the University of Maryland Medical System (UMMS), we're on the lookout for a dedicated Communications Dispatch Coordinator, PRN. If you're passionate about providing vital communications services in a dynamic healthcare environment, this role is perfect for you! Based in Bel Air, MD, you'll step into a pivotal role where you'll oversee the safety and security of our team members, patients, and visitors using state-of-the-art communication tools. From operating multi-line switchboards to managing video surveillance, your skills will be critical in responding to both minor and major emergency situations. With a high school diploma and at least a year of experience in a telecommunications or office setting, you’ll be equipped to manage multiple tasks simultaneously with ease. Proficiency in Microsoft Office is a must, and experience with EPIC is a plus! Your ability to communicate effectively will shine as you interact with a diverse range of individuals, from school-age children to the elderly. We pride ourselves on delivering outstanding service and creating a welcoming environment, and you'll be essential in making that happen. Keep in mind, this is a 24/7 operation—flexibility in your schedule is key as you'll be working various shifts, including nights and weekends. Join us at UMMS and play a vital role in ensuring every interaction is a safe and positive one!

Frequently Asked Questions (FAQs) for Communications Dispatch Coordinator, PRN Role at University of Maryland Medical System
What are the responsibilities of a Communications Dispatch Coordinator at the University of Maryland Medical System?

As a Communications Dispatch Coordinator at UMMS, your responsibilities include managing safety and security communications, handling emergency situations, operating communications equipment like multi-line switchboards and video surveillance systems, and ensuring effective communication with patients, visitors, and team members.

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What qualifications are required for the Communications Dispatch Coordinator position at UMMS?

To qualify for the Communications Dispatch Coordinator role at UMMS, candidates must have a high school diploma or equivalent and ideally possess one year of experience in telecommunications or an office setting. Proficiency with Microsoft Office applications is essential, along with excellent communication skills.

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How does the work environment look for a Communications Dispatch Coordinator at the University of Maryland Medical System?

The work environment for a Communications Dispatch Coordinator at UMMS is fast-paced and dynamic, as you'll be providing critical communications services in a hospital setting. The role requires quick decision-making and interaction with various individuals, ensuring efficient response during emergencies.

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What skills are essential for a successful Communications Dispatch Coordinator at UMMS?

Successful Communications Dispatch Coordinators at UMMS possess excellent verbal communication skills, the ability to multitask under pressure, and proficiency in operating various communications devices. Strong service excellence skills and problem-solving abilities are also essential.

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What does the schedule look like for the Communications Dispatch Coordinator role at UMMS?

The schedule for the Communications Dispatch Coordinator role at UMMS involves working in a 24/7 operational environment. Flexibility is required, with potential shifts including days, nights, weekends, and holidays, as well as additional hours during emergency situations.

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Common Interview Questions for Communications Dispatch Coordinator, PRN
What motivated you to apply for the Communications Dispatch Coordinator position at UMMS?

In your response, emphasize your passion for healthcare and the importance of communication in ensuring safety. Discuss how your skills and values align with UMMS's mission of delivering high-quality care.

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Can you describe your experience with communication equipment in a previous role?

Highlight specific equipment you've used, such as multi-line switchboards or video surveillance systems. Discuss scenarios where your proficiency helped address challenges effectively.

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How do you prioritize tasks during busy or emergency situations?

Discuss your approach to task management, emphasizing your ability to evaluate situations quickly. Provide examples from previous experiences where your prioritization ensured efficient responses.

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Describe a time you resolved a conflict with a team member or visitor.

Share an example illustrating your conflict resolution skills. Focus on how you listened actively, maintained professionalism, and sought a mutually beneficial solution.

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How do you handle stress when managing multiple incoming calls?

Explain your techniques for managing stress, such as staying organized, maintaining calm communication, and utilizing procedures that ensure each call is handled efficiently and thoughtfully.

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What steps do you take to maintain confidentiality and security when communicating sensitive information?

Discuss the importance of confidentiality and provide specific strategies you use to handle sensitive information securely, adhering to privacy guidelines while performing your duties.

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What do you believe is the most critical skill for a Communications Dispatch Coordinator?

Share your perspective on communication skills being paramount, emphasizing the role of effective verbal communication in facilitating safety and responding to emergencies.

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How would you approach a situation where you are overwhelmed with tasks?

Explain your strategies for managing overwhelm, including breaking tasks down, seeking assistance if necessary, and maintaining a focus on the priorities that need immediate attention.

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What experience do you have with emergency response protocols?

Discuss any training or experiences you've had with emergency response procedures. Highlight your readiness to act according to protocols, and your understanding of the impact your role has in crisis situations.

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Why do you think you would excel as a Communications Dispatch Coordinator at UMMS?

Share your relevant skills, such as communication proficiency, multitasking, and a dedication to service excellence. Discuss how your values align with UMMS’s commitment to compassionate care and innovation.

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We dedicate every day to providing a better state of care in Maryland. We are committed to strengthening the social fabric of our communities with high quality care centered on patients and their families, and our size and geographical reach all...

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SENIORITY LEVEL REQUIREMENT
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 23, 2024

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