Inside Sales Representative

THE COMPANY

Renewal by Andersen is the replacement division of the 120 year old Andersen Corporation. Andersen is the oldest and largest window and door manufacture in North America. We focus on doing one thing, and doing it well, building the best products in the industry. We build the only unique window offering available in the market, and have a controlled territory to distribute our product. At Renewal by Andersen we exceed our product superiority goal, by having every product installed by employee installers. We use no sub-contractors in our product installation, and provide the best labor warranty on the market. Our process is designed to be the highest quality construction experience, backed by the oldest brand in the business.

Have the ability to engage with homeowners to create a wonderful customer experience while getting the bonuses of working for an inside sales team!

Join our growing call center here at Renewal by Andersen! You will be a part of an exciting team that is looking to expand. Show us your talents as we strengthen our call center here at our local office in Portland.

Job Summary

As an ISC representative responsibilities are to receive inbound calls and make outbound calls to possible customers interested in receiving a quote to replace windows or doors in a residential property.  Provide world class customer service and ensure detailed and accurate quote appointments are placed on Sales Team calendar.   

Job Duties

Below is a summary of the primary essential job duties of this position:

·               Serve as the main point of contact for inbound calls from homeowners seeking our services, providing friendly and          professional assistance.

·               Make outbound calls to customer from internal database (No cold calls).

·               Maintain accurate records of customer interactions.

·               Coordinate and schedule appointments with customers.

·               Other duties as assigned.

Qualifications

·               1 year of customer service, call center, or sales experience; or willing to learn necessary skills to achieve daily targets

·               Basic computer skills

·               Reliable transportation

Compensation / Benefits

·               Hourly pay up to $21/hr + Bonus.

·               Full time/Part Time

·               Full time employees will be able to qualify for health, dental, and vision insurance after 3 months from start date, PTO, and paid holidays

·               Opportunities to move up in the company

·               Bonus Pay – make much more than just your hourly!

·               Weekly rewards and prizes such as gift cards, catered lunches, team outings and more!

Skills & Abilities

Typing skills with high number of WPM.

Ability to engage with customers and co-workers in a professional manner.

Proficiency in Microsoft Office Suite such as Word, Excel, and Outlook.

High degree of accuracy and attention to detail.

Strong communication and interpersonal skills.

Ability to multi-task in a fast-paced environment.

Physical Requirements and Working Conditions

●         Work is on-site in an office setting.

●        Approximately 90% of work time sitting and speaking with others over the phone or working at a desk and/or computer.

●        The noise level is moderate for a service center environment.

●        Must be able to work at least one weekend day (Saturday/Sunday).

Renewal by Andersen Corporation is the full-service window-replacement division of the Andersen Corporation with over 100 locations across North America. 

Tiffee Companies is an Equal Opportunity Employer committed to fair hiring practices. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We conduct background checks and drug screens in order to create a welcoming and safe environment for all team members.

Additional information? Feel free to visit our career page at https://www.tiffee.com/