Branch Operations Officer

SUMMARY: The Branch Operations Officer is responsible for maintaining an operationally sound and engaged structure that contributes to the team's overall success by overseeing the day to day operations of assigned branch (or branches), assisting teammates with tasks and duties, assisting clients to ensure service levels are maintained and supporting sales goals by identifying referral opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

• Directs and coordinates the day to day operational activities of a Branch. Ensures compliance standards, operational risk controls and operational integrity are consistently maintained in accordance with bank and/or regulatory standards and policies.
• Monitors that all branch operational functions are completed accurately and timely. Reviews branch functions daily to ensure they are complete and compliant. Ensures branch work is verified for accuracy and legibility before it is submitted for processing to meet quality and regulatory compliance.
• Ensures that branch team members adhere to all current policies, procedures and regulations including compliance and security, and that Branch receives a "Satisfactory" rating on any Branch Assessment.
• Addresses operational exceptions and ensures operational soundness.
• Coaches branch team members on operational updates and issues, identifying fraudulent transactions and activity, loss controls, and is a central touchpoint for escalating any risk concerns within the branch team.
• Participates in sales activities as directed by Management. Assists Team with meeting Branch goals by making referrals and assisting branch associates in identifying internal sales opportunities.
• Works closely with the Assistant Branch Manager and Producing Market Leader to provide input to continually improve branch performance and ensure all team member performance is being appropriately communicated.
• Ensures client service levels are met by actively assisting clients on the platform and teller line and directing branch team member activities.
• Maintains a cash box to conduct transactions which may include the responsibility of vault and/or ATM operations.
• Performs account and product opening/servicing and assists clients in learning about self-service options available to them for 24/7 account access. Ensures account quality, CIP, KYC, EDD standards and documentation requirements are maintained.
• Responsible for all supplies of negotiable instruments, including but not limited to, official checks, starter kits, ATM cards and counter checks.
• Manages branch to standard cash limit, prepares cash shipments and is responsible for reconciliation of cash general ledger accounts.
• Approves or ensures approval obtained for specific check amounts, wire transfers, cashier's checks, uncollected funds, and insufficient funds based on signature authority limits.
• Other duties, responsibilities and special project participation may be assigned.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.