Job details

Customer Success Manager II

Braze is a leading customer engagement platform seeking a Customer Success Manager to help enterprise clients maximize their investment and engagement with Braze's services.

Skills

Excellent communication skills
Technical domain knowledge in SaaS, APIs, or Marketing Automation
Project management experience
Ability to manage complex accounts

Responsibilities

Own client renewals and retention targets.
Be the main point of contact and trusted advisor for customers.
Drive feature adoption and create strategic success plans.
Build strong customer relationships for advocacy and feedback.
Provide education and identify upsell opportunities.
Act as an escalation point and mentor for junior colleagues.

Education

Bachelor's degree preferred but not required

Benefits

Competitive compensation with equity options.
Flexible paid time off and comprehensive benefits.
Professional development opportunities.
Family services including paid parental leave.

To read the complete job description, please click on the ‘Apply’ button

Braze Glassdoor Company Review

4.1

Braze DE&I Review

4.1

CEO of Braze

Bill Magnuson

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Average salary estimate

Estimate provided by employer

$124970 / ANNUAL (est.)

min

max

$102K

$148K

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By Braze

Braze (NASDAQ:BRZE) is a leading cloud-based software company based in New York City. We enable companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

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