Job details
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Customer Success Manager II, Enterprise
Braze is seeking a passionate Customer Success Manager II to support enterprise-level clients while driving customer satisfaction and retention. You will play a key role in managing relationships and helping clients leverage Braze's platform.
Skills
- Strong communication skills
- Relationship building
- Time management
- Domain knowledge in SaaS, APIs, etc.
Responsibilities
- Own client renewals and retention targets.
- Serve as the main point of contact and trusted advisor.
- Drive feature adoption and create shared Success Plans.
- Build strong customer relationships and drive advocacy.
- Analyze customer product usage for opportunities and risks.
- Facilitate collaboration with technical and other support teams.
Education
- Bachelor's degree preferred
Benefits
- Competitive compensation including equity
- Flexible paid time off
- Comprehensive health plans
- Retirement plans
- Professional development opportunities
To read the complete job description, please click on the ‘Apply’ button
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Braze (NASDAQ:BRZE) is a leading cloud-based software company based in New York City. We enable companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
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BADGES 
CULTURE VALUES
Inclusive & Diverse
Rise from Within
Diversity of Opinions
Work/Life Harmony
Mission Driven
Customer-Centric
Social Impact Driven
Passion for Exploration
BENEFITS & PERKS
Family Medical Leave
Maternity Leave
Paternity Leave
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
LOCATION
SALARY RANGE
$81,000/yr - $99,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
August 8, 2024
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